2/10 Rating
I’d advise against staying here! They care way more about making a quick buck than about the guest experience whatsoever. The front desk people were nice but the ones who work for Kasa customer service couldn’t care less about how your experience was. There was URINE, yes URINE on the toilet seat when I got into my room. Therefore it was clearly not cleaned, and who knows how dirty the rest of the room really was. No bath towels were stocked in my room, my shower didn’t have a curtain so you’re freezing every time you stand outside of the stream of water, the toilet paper dispenser was falling out of the wall, the bed (particularly the pillows) was super uncomfortable, the walls are paper thin. Just a bad experience overall. And if all that wasn’t enough, my business plans were cancelled the night I got in so the 5 night stay turned into a 1 night stay and I was refused a refund for the nights… I DIDN’T STAY. Absolutely ridiculous policy, after all that you’d think someone would have enough heart to understand and help, but as I said they're in it to make a quick buck, not to “build the global accommodations brand of choice that is beloved by guests” like they claim their mission is. If you asked me I’d say save yourself the headache and go stay somewhere else.