Reviews of STILE Downtown Los AngelesReviews of STILE Downtown Los Angeles

Really good place

really nice!!

I am confused why this hotel has so many good reviews, I had a pretty terrible stay here. For anyone who doesn't know, this used to be an Ace hotel (which I loved), so that's why the rooms have such a cool and unique vibe, but it feels kind of like you've been tricked when you arrive. The man at the front desk told me "the Ace left in kind of a bad way, and they took all the blankets. So there are no blankets on the beds." I think my jaw dropped haha. WHAT? They had been up and running for 8 months and hadn't added blankets to the bed? There were a lot of amenities missing from the rooms that I'm used to being standard in a hotel. No phone, no ice bucket, no mini bar, no robe. They're going for a contactless hotel experience similar to Airbnb with eventually no one at the front desk (so I was told by an employee). Check in took forever on their website which was so buggy that the man at the desk had to help every single person through it...which made me wonder why he couldn't just check us in and spare us all the misery. They kind of jumped the gun on the contactless experience. Lastly, this hotel is in a pretty sketchy part of LA at night. Not their fault but something you should know if you're booking and don't know the city. You don't want to be a woman walking alone after dark. The Ace used to offer valet parking which took my car to a safe garage and I didn't have to walk alone at night, however this hotel you have to find your own spot in a parking garage around the block that is also incredibly sketchy. Coming in at night kind of spooked me, but I'm sure in the daytime this is no big deal.

This hotel is located in an area where I was uncomfortable traveling solo. The hotel offered suggestions for public parking that were unavailable. Additionally, the check in process was via text only and included uploading driver’s license and credit card information. The customer service was limited to electronic communication only. No staff were available to assist me.

I love kasa but please make sure you take everything I sat my phone down and misplaced my phone in the room and I house keeping still didn’t report it but I know it’s in the room cause I had just sent a text out house keeping stole it (work phone) and didn’t report it to the front but other than that it was fine they don’t tell you when the pool is closed for private events so it’s kinda embarrassing when you have security telling you to leave cause your not aware of a event,

Esta muy bien ubicado, la habitación es como para dormir, tiene lo necesario y está limpio, lo que creo que falta es contactar al huésped como cortesía para ver si hay alguna necesidad, el personal es atento.

Such a great place to stay in DTLA! The flat has a great decor and the building is lovely including a great cafe and a wine-bar next door. Very centrally located near so much. The only issue is parking but there are many lots around that are around $25 overnight. Otherwise- so great! I will definitely return!

Mi estadía estuvo excelente, el cuarto estaba cómodo y muy limpio, gran atención por parte del personal.

Likes: The room and the view were excelent

We enjoyed our stay at Kasa. Hotel is conveniently located close to public transport. Lots of restaurant options. Room w Likes: Convenient location, price. Hotel located in beautiful building. Dislikes: Small room

Buena Likes: Todo

All great! The host responded to me very quickly.. I would definitely recommend it :)

Très agréable Likes: Le roof top exceptionnel . Le design des chambre Dislikes: La literie un peu dure mais c’est une question de goût

Super easy check in and out. Very modern place would recommend if you’re visiting LA

I am with a group that’s meeting here for a few days and so far the meetings/events experience hasn’t been great. When I arrived on the first day, I did not see an event board so I asked the front desk for directions to my meeting. They told me I needed to text my contact with the group and would not offer assistance. I asked if they had a program of events for the day, they said “no.” When I got to the meeting room, the plugs didn’t work so many of us had to go without laptops. I’m here for three more days, if my experience improves, I’ll update the rating accordingly.

Hotel was nice and comfortable. I expected the room to be just a little bigger but otherwise it was good enough. The shower was the only downside nothing to cover the water from splashing everywhere. Overall it was a nice stay.

NA

Muy buena Likes: La cordialidad del personal Dislikes: No te go nada para criticar

For me, this location is great because it’s right around downtown just a little bit further up from some of the busier areas

This place was very nice! And the staff had very polite and quick responses!

the place smelled really bad , they were nice about and showed me another space but I was all ready not cool with the place , they were pleasant tho

Lovely little room, very clean and comfortable. Stunning rooftop pool and bar. Great location. Would happily stay again.

Would estate every time i visit

Nous avons beaucoup apprécié notre chambre ainsi que l'accueil et la serviabilité du personnel de l'hôtel !

10/10 at Kasa. beautiful building, comfortable beds and clean rooms. Loved the rooftop bar and convenient coffee shop downstairs!

If you are interested in being in the heart of Downtown LA with all of its character, then you will love this location. Easy to find, the building is lovely, with its early 20th century, Spanish Colonial Revival, Art Deco style. Not to mention that it has the absolute best coffee! Close the Perishing Square Station which takes you everywhere. If you drive you will need to park in carparks near by and that can definitely get pricey. Any question i had at Front Desk, the staff was absolutely amazing and helpful and also Kasa's customer service was impeccable, so helpful, made me feel like whatever i needed they would help!

The shower was a slow lukewarm trickle. The room was small and coldly industrial.

Thank you so much!!

Kasa is good as it is, but you have to book thru their website or thru hotel websites that do not charge too much more than the Kasa standard rates. AirBnB or Kasa ruined this listing by making it significantly more expensive than the rates listed on the Kasa website.

Muy buen hotel! Precio y calidad, personal muy amable ☺️ Likes: Me gustó mucho la ubicación, tenía cerca lugares de comida, el transporte accesible.

La mejor Habitación que DEBES tomar en DOWNTOWN Los Ángeles Likes: La habitación era HERMOSA. Tenía un balcón muy agradable donde poder desayunar durante las mañanas. La ducha era muy cómoda también. La cama era ideal para el descanso, considerando que nuestro turismo fue de bastante caminata. El personal fue muy amable y siempre dispuestos a ayudar. 10/10. La ubicación era PERFECTA. Cercano a supermercados, farmacias, cafeterías y lo mejor, a unas pocas calles del METRO. Esto fue de mucha ayuda, ya que logramos movilizarnos sin inconvenientes a lo largo y ancho de LA. Dislikes: La aislación acústica podría mejorar un poco. Al estar ubicado en el Downtown, a veces las noches de fin de semana eran algo ruidosas. Sin embargo, tenían a disposición tapones para oidos y un dispositivo acústico con sonidos de lluvia, mar, bosque, ruido blanco, etc; por si el sueño no se lograba conseguir.

A quick little getaway from home for my birthday. Perfect location within a couple minutes walk of stores, restaurants, bars, everything you need. Very clean and comfortable and as described. Pet friendly so we brought our kitty with us and he also enjoyed the beautiful view of downtown. Will definitely visit again soon!

Likes: Tolle Ausstattung. Dislikes: Die Umgebung ist doch sehr laut. Musik von den Bars bis Mitten in die Nacht, Straßenverkehr, hupende Autos.

Acertado Likes: La ubicación de mi habitación en la esquina con más vista, fue genial. Dislikes: No había puerta en el baño y eso no era tan cómodo estando con amigos en la habitación.

Hotel is nice but the neighborhood isn’t Likes: The hotel is nice and it has a nice cafeteria inside. Dislikes: The neighborhood is really bad at night due to homeless people on drugs. Impossible to walk the neighborhood’s streets once it’s dark.

Great rooms, very practical layout (which is hard to come by). good size rooms, really friendly staff, great gym, good taco trucks nearby.

Super fun story. I arrived at the hotel around noon on a Wednesday. Early check-in wasn't available for the premier room I selected (no big deal). I was offered a downgraded room if I wanted to check in immediately. I politely declined, specifically because I had been traveling for a week and was looking forward to the bath in the premier unit. I then checked my bags with the front desk and went about my workday. I received a message at 3:30pm saying my room was available. At this point I was done with work (EST) so I was across town visiting family. I returned to the hotel around 9pm, ready to check into my room. Retrieved luggage ✅ Digital key ✅ Clean room ❌ The attached video shows the room I walked into, which was clearly skipped and not cleaned. I returned to the front desk and they gave me the only other room that was available that night, which was a double queen. "Okay," I thought, "at least I'll have a hot shower." NOPE. There was no hot water. I turned it all the way up, waited a minute or so, got into a lukewarm shower for about 6 minutes, got out, freezing, and went to bed. Digital key ✅ Clean room ✅ The room I booked ❌ Hot shower ❌ The following morning upon checkout, I had one helpful staff member named Michael, who was the same person who checked my bag at 11am the day before. He told me he was truly sorry, and that they were originally only going to give me a $30 refund as this was the price difference between rooms. But he got them to get me a $100 refund. Michael and the barista at the coffee shop are probably the only things I appreciated about this stay. The original room I booked was $235 plus $68 tax for a total of $303. I was refunded the $100 from the $303. So even with the refund, I ended up paying $203 for a room with no hot water. I find that unacceptable. If you're going to refund me $100, do it on the room rate of the room that I actually stayed in, not the room I stepped into and was dirty. They also never sent me a folio/receipt from my stay, something that is typically standard for a hotel to do. I had to call this morning and ask for one. While on the phone I also requested that they look into anything further they could do to remedy the situation, and they essentially replied in an email saying, "No, the $100 instead of $30 was the best we could do." Don't stay here. This used to be an ACE hotel and was bought by Kasa. One of my co-workers who stayed at ACE in the past said not to risk Kasa because it was probably not going to be as good. I should've listened.