10/10 Exceptional
The excellent customer service started before I even checked in. I reached out about reserving particular rooms, and Bianca assisted me. She was able to reserve one room, and for the other, she made a note in case a cancellation came through. When we checked in and my niece went to her room, she was overjoyed to have the room she wanted Bianca had made the change and decided to surprise her. We were in NOLA to celebrate my niece’s birthday.
That brings me to my second compliment. Cullen was a breath of fresh air, Southern charm with a Northern understanding. He got us checked into one room a little early so we could drop off our bags. The next morning, he surprised my niece with a thoughtful birthday gift, and one for me as well.
Neka was the highlight of our visit. She made my niece feel welcomed into the city and went out of her way to make her birthday special, New Orleans style. My niece said it felt like she was visiting someone’s home, not a hotel, because everyone went above and beyond.
To close out our stay, Erica sent us off with more Southern hospitality she checked on our driver and made checkout effortless.
Every single staff member at The Frenchmen has set the bar for what a boutique hotel experience should be. I recently started a travel business, and I’ve been traveling to scout cities for my travelers. The Frenchmen is now my primary hotel recommendation for NOLA.
Thank you to the entire staff at The Frenchmen!