2/10 Rating
I hope the hotel makes improvements in the following areas:
1) Check every room to ensure there is a wardrobe, the ironing board is functional, an iron is provided, and the light at the room's refreshment station is working.
2) Inform guests in advance during check-in if daily housekeeping service is not provided.
3) Front desk staff should be polite; they need to provide reasonable explanations for any existing, unresolved issues to gain the guest's understanding, while also explaining how the guest's specific concerns regarding their stay will be addressed.
Continuous improvement is something every business should strive for.