Reviews of The Lafayette New Orleans by Kasa LivingReviews of The Lafayette New Orleans by Kasa Living

Historic place and great value Likes: Great location in the Central Business District. Historic boutique hotel, tastefully furnished, great value. Bed was super comfy, Coffee & tea in the room, we had a little balcony. Staff was friendly and nice. Dislikes: I didn't love that you couldn't take the stairs, and always had to take the elevator. There wasn't a bed cover, it was just a flat sheet, covered with a blanket and another flat sheet on top. Not a big deal, it just would have been prettier with some sort of coverlet.

Location

Reasonable price and classy place Likes: The room was almost like a suite, it was massive with several windows and a lounge area. It had a nice faded glamour feel.

Disappointing Likes: The property was clean and the staff were friendly and helpful. Dislikes: What I didn’t care for was that we had to empty our own trash. We had to ask for towels and more cups. If we wanted the room cleaned we had to pay extra. There were no extra blankets. Also the tub had no safety features. No hand rail or something to prevent slipping on the bottom. Our car was booted because the concierge didn’t register it with the parking lot. We paid extra for a balcony that had no chairs, because it was too narrow.A security deposit of $250.00 was withdrawn from my checking account. They stated it was returned and I am still waiting after 5 days. The bank said it should show a pending by this time. I would not stay here again, if only because I think trash removal and clean linens after 4 days is not too much to ask. Make sure you read the very fine print carefully

My room was very cozy. Lots of food areas near by.

Booking review website isn't working. I can't complete entries. Dislikes: Process for completing the reservation and check in. Contactless check in is OK but should not be the only option as I don't always have internet access while traveling. And there was a lot of information that had to be provided, which required a lot of work on my part. I will avoid Kasa properties from no on, even though the accommodations were very good for the price.

Beautiful property, beautiful area

Probably the worst experience I ever had! Please stay away from this place. My room’s smart lock is dead, and I can not enter the room. Joseph, the night shift staff, is very nice. He tried to get on hold with the management team and maintenance people. But nobody answer the call or msgs. No customer service at all. If something happens in the hotel room, nobody cares about you and won’t offer you any help. I had to wait 8 hours for the morning shift person to come and fix it.

Buyer’s remorse!! Don’t book the Lafayette! The room was dated, the room and hallway smelled, there was trash from previous guests there and a boot was installed on my vehicle after I paid for validation through the hotel.

Never stayed because it’s was an accident in front of the entrance area and we couldn’t get in I couldn’t find a parking spot I tried using the other doors but they all where locked I had to find another place to sleep i was looking forward to a refund because I never got to check in

Place needs to be shut down. Wish I'd read the negative reviews (of which there are many) before booking here. I could give this place minus stars I would. What a horrific experience from start to finish. No fresh towels for a 4 day stay? The service is a joke, you cannot speak to anyone on site about problems, because there is noone on site! You have to call up a separate phone number where it takes an age to resolve anything because it has to go through a whole email complaints "process". The hotel put us in a room with a leaking shower and bath (they admitted they knew there was a problem with the room but decided to put us in there anyway). The next room had mould in the bathroom and; We woke up to giant cockroaches and we asked for someone to come and remove them. The lady on the phone said the issue was "noted" and they would escalate the matter when they could - she said she couldn't confirm whether this would be the same day. The on-site staff don't exist you just get a phone number where they will try to assist with any problems, ie you are on your own and good luck to you. Myself and my husband are totally and utterly revolted. We stayed in budget accommodations in India with better experiences.

No one at the front desk I waited for 40 minutes to retrieve my luggage because there was no one at the front desk. This created a lot of anxiety as I needed to catch an international flight.

Check in process is little bit complicated and there is no breakfast

Comfy stay at NOLA Likes: Nos gustó mucho la ubicación, ya que rápidamente te plantabas en el centro de la ciudad, y está ubicado en una zona agradable. Cama muy cómoda y con espacio para colocar la ropa, etc. Dislikes: Hay que solicitar el servicio de limpieza, de otra manera no limpiaran la habitación. Era algo que al principio no sabíamos.

Likes: The staff was wonderful. We were there for the eras tour & the hotel changed management the week before, I couldn’t tell that there was one hiccup, the staff was handling it exceptionally well. The hotel is beautiful. Everything was within walking distance. Dislikes: It is an older hotel, so the rooms are a little bit smaller & the bathrooms are a little outdated, but everything worked great so I didn’t mind.

Séjour OK, mais peut mieux faire Likes: L'accueil du personnel, l'emplacement très proche de Canal Street et du French Quarter donc quartier calme, un bon rapport qualité prix pour la zone! Dislikes: Nous avions la queen room. Notre chambre était située à l'opposé de la rue, juste au dessus des clims ; avec l'insonorisation inexistante, je vous laisse imaginer le bruit et l'ambiance des 3 nuits... Pas de couette malgré le froid (la clim a du mal a se regler), pas de service de nettoyage pendant le sejour, hôtel vieillissant, chambre petite et en plus aucun rangement, pas de possibilité de régler le débit de la douche... maintenant je sais ce que ca fait de se laver au karcher lol. 400€ les trois nuits même si ce n'est pas cher pour NOLA, on attend quand même un minimum pour un "hotel 3 etoiles" qui je pense n'en est pas un, juste une mise a disposition de couchages (check in a distance, on vous envoie un code)

very nice room in a good location. there was even a light show in the park next door.

Stayed here one night on a road trip. Clean, easy to access, simple if you are only staying for a night or two. This is near Lafayette Square in the business district. Lots of good coffee nearby in the morning, and if you don’t mind putting some pavement under your feet, it is definitely walkable to many great tourist areas. Parking will take a little bit of coordinating; you will have to look for places on the street or lots that you can pay to stay in overnight. Either way, very walkable city, so it is easy to get around here!

Très bien placé mais pas vraiment hôtel Likes: Très bien situé !! Dislikes: un peu sale quand même, au bout de 2 jours on a dû réclamer le nettoyage de la chambre ( +poubelles non vidées) Le thé c’est que quand on arrive, Pas de couverture dans la chambre et pour un hôtel personne ne parlait une autre langue que l’américain 😟

my experience was pretty good, had a plumbing issue in my room, however, throughout the whole experience, the young man by the name of Joseph, who was at the front desk at the Lafayette in New Orleans was the best person that we could’ve encountered from the beginning little trip to the end of the day, he was very helpful in such a personal way so we did appreciate that part

Great location, short Uber ride or walk to downtown… Large grocery store two blocks away… Easy access to the rail system overall a great style room for New Orleans

Great customer service; very nice room, and restaurants

Awesome Likes: The room was spacious and met my expectations. Dislikes: The hotel charged me twice for the deposit and the money has not been released to the account. This made me to incur bank charges since the account was overdrawn.

Upon opening the front door to the hotel they had a leak, which was the first red flag. We were able to check in early, which was a bonus. When I got off the elevator on the floor of my room it reeked of mildew. Upon entering my room the furniture was old and reminded me of a funeral home. The bathroom was nothing like the photos. There was no walk in shower. The room was clean, but it smelled badly and was dewy. The windows and mirrors were dry rotted and rust was everywhere. I broke out in a terrible rash after sleeping on the sheets. Do NOT stay here.

Invasive Check-in Procedure (Scan your Face) The check in process is horribly invasive and requires that you scan your face from multiple angles. If I had known this before choosing this property, I would have never done so. There are full-service hotels at the same price point without this nonsense. Besides that, the bathroom was a little run down. There is no parking. It's somewhat noisy with the streetcar passing by. And there is no service to assist with anything. I recommend staying an actual hotel at the same price point as there are many in the area.

Close to everything. The streetcar was steps from the property. Very safe and quiet.

Awesome Likes: The staff was okay. I encountered two female staff when I checked in and midday they couldn’t be bothered. The gem that you have hired was Joe. He was helpful expressed joy about the facility. He work with gave us some viewing tips of the area. Welcome us to come back. Ask us if there was anything that he could do to help us or the company could do. He help to put our bags in our car. He truly gave 5 star service. Dislikes: When I arrived the young lady at post was entertaining her male gentleman while I waited to ask a questions about how to access my room. I didn’t like that the information on the website and the information at the site are different but overall, I will still come again I do believe the female staff needs to work on the customer service skills. I asked about how to turn the heat on in my room and the female staff did not know or could not assist in anyway I asked if she could bring me a blanket and she told me that they only had sheets, but she was nice enough to bring me two sheets.

Disappointed Likes: Location Dislikes: No room make up service. No daily clean sheets or towels.

Convenient area close to most areas. Hotel was very nice. I would definitely recommend this hotel to my family and friends.

Really good place, in a calm neighborhood but closet to the main places to visit.

I can’t really recommend this hotel given the awful experience we had. We had to change 3 rooms, first one the tv didn’t work, second one the a/c had some serious issues, third one we gave up even if being on the 3rd floor with paper thin windows, we were basically in the middle of the street and it was very noisy. Worst thing is that if you have any kinds of problems the management and maintenance are not on site so you end up messaging someone you will never get a chance to speak with since they don’t even answer the phone. Only positive thing, the receptionists who were kind and tried to help and constantly reach out to the “mysterious” management. You can find much better, go somewhere else!

Likes: Un hotel muy cómodo, tranquilo, a unas cuadras de canal street

Very aesthetic and safe.

Our stay was very pleasant. Likes: I love the aesthetic and the size of room. They have someone in the front all the time and I was able to get help with a hair dyer. Dislikes: The only thing that I would have liked was a daily or every other day trash pickup.

A complete disaster. Avoid!!!!!!! Likes: Nothing. The checkin app is broken and showing up on site is zero help because the girl with the iPad cannot check you in. Dislikes: Everything! The checkin app is broken and showing up on site is zero help because the girl with the iPad cannot check you in.

They cancelled our reservation due to maintenance issues a couple days before we were supposed to arrive in New Orleans, so now we have to try to find a new place to stay, (if we can even find a comparable place in the same area). Very disappointed. Edit: I'm especially ticked because you still have openings on Thursday of this week (one of the nights I was cancelled for), and you are now charging $99 more per night on that day than the day when I paid. Was I really bumped because of an "HVAC leak" or was that a convenient excuse because you realized market value has changed and you could bump your lower paying customers and still be in good financial shape?

Just recently stayed at this hotel. After a change in company they refused to accommodate reservations paid and made prior to my arrival. Stating they would not honor anything with the previous company and to just ask my bank for a refund and claim it as fraud. After driving for 9 hours, I was met with no help at all, and having to spend more money on a room that I had already paid for. No manager on site to handle the situation. Very very disappointed in how everything was handled. I was only in town for a short 3 nights. I will never return to this hotel. And unless you want to be out a lot of money, I suggest nobody else to stay here either!