2/10 Rating
Unsafe, dirty, and completely mismanaged – avoid Kasa Tucker at all costs!
Our stay at Kasa Tucker was filled with serious issues that made it unsafe, uncomfortable, and far below acceptable standards. Here are just some of the problems we experienced:
1. Safety Issues: The parking gates were left open for the entire stay, which likely explains the attempted break-in we experienced one night. There were no working security cameras, and staff provided no follow-up or reassurance.
2. Noisy, Unstable Beds: The beds were broken and unstable, with mattresses that creaked loudly every time we moved — making sleep almost impossible.
3. Confusing Entry Codes: We were given multiple different access codes for the property, building, and apartment, many of which didn’t work correctly. Each time, we had to contact support — extremely stressful when travelling with children.
4. Loud Air Conditioning: The air conditioning unit made constant, rattling noise throughout the night, disturbing everyone’s sleep.
5. Noisy Washer-Dryer: The washer-dryer was unbearably loud, shaking the floor whenever used.
6. Building Work by the Pool: There was ongoing construction right next to the pool area, with debris falling into the space — unsafe and completely unsuitable for guests.
7. Dirty Pool Area: The pool area was dirty, unkept, and poorly maintained, nothing like the photos shown online.
8. Lighting Issues: Several light bulbs were blown, and the apartment had uneven or dim lighting, making it unsafe to move around, especially at night.
9. Bathroom Condition: The bathtub and sink were brown-stained and visibly worn, giving a constant feeling of poor hygiene.
10. Smelly Hallways: The hallways smelled foul, likely from dirty, unwashed carpets that hadn’t been properly cleaned in a long time.
11. Bad View: The view from the apartment window looked directly onto construction debris and neglected areas — far from the pleasant “city view” advertised.
12. Cockroach Infestation: We also encountered roaches inside the apartment, which was both distressing and unhygienic.
This property is unsafe, unsanitary, and completely misrepresented online. For the price paid, the experience was disgraceful. Kasa Tucker should not be listed until these serious safety, hygiene, and maintenance issues are resolved.