2/10 Rating
Broken windows/blinds/Dirty
This is an apartment style room. At first glance, I walked in and it looked nice, but Once I started looking at the apartment, I Found the windows and blinds were broken and would not shut Properly. There was gaps From the windows letting cold air and all the noises from the street and courtyard in. It was approximately 30° outside,. When wanting to use the Electric kettle It was wet From previous use on the inside and it showed rust like substance that could not be wiped out. The fans in the living room and bedroom were caked with dust so much particles fell onto the bed. The dust was also on the smoke detectors the CO2 detector ledges, Fire, sprinklers baseboards And bathroom . Because of the amount of dust, it made me wonder when the last time these were maintenance. I was also concerned if I had to stay there and breathe in this amount of dust and dirt.There was also something on the walls that was fuzzy that I took as mold Because I don’t know anything else fuzzy that’ll be on the wall like that. I contacted Kasa at 8:55 pm when I originally found windows weren’t working and There was a major draft coming in from the window. I was not offered anything to accommodate. It was only after I noticed how filthy and unhealthy it would To stay there and ask for a refund that they suggested accommodating by moving to another room. They offered me an accommodation at 10:37 at night. By that time, I knew I couldn’t stay There because in my opinion, it was unhealthy and unsafe So I moved to another hotel. Even though In my opinion, this should not have been rented out because of broken windows and how dirty it was. They refuse to refund because they said they made reasonable accommodations. Again it appeared, they Only wanted to accommodate By switching rooms when face with possibly losing money. It’s very disheartening. This company can’t admit fault and believes that they’re in the right as long as they offer accommodations only when faced with asking for a refund and decides to state policy see below email sent to me As well as pictures provided They apologize for inconvenience. There is no mention that it took them over an hour and a half to try to even come up with a solution. If I would’ve stayed any longer waiting for them to respond I would not be able to get another hotel room somewhere else And would have to stay in a room that literally Would make me sick. So I guess It’s OK to just disregard safety. Do better KASA. Hi Patrice, My apologies for the inconvenience you experienced. We did offer an alternative unit as a resolution to the issues reported; however, as this solution was not accepted, we are unable to provide a full refund for your stay. Per our cancellation policy, the reservation remains non-refundable. We appreciate your understanding and thank you for sharing your feedback, which we will use to continue improving our guest experience. Here to help, Kimberly M. & Team Kasa Fyi left here and booked a room at Marriott in Boise. Super convenient location right across from Boise State. Absolutely fabulous. Trust me go for the Marriott not here.