6/10 Rating
The unit itself was very nice and comfortable and just what we needed, but on-site support/maintenance was disappointing. Check in was confusing. The Airbnb app said check-in was at 3. We arrived at 3:20, but the code to enter was not available until 3:30 b/c Kasa said check-in was not until 4. They did allow us to enter at 3:30 after we received the code. The refrigerator had not been cleaned out. I immediately contacted Kasa, but they were not able to get anyone on site to clean it until Sunday at 6 pm (our last night, over 48 hours after notifying them). There was a used sliver of soap in the shower. They apparently don't do regular maintenance like scheduled battery changes in the smoke detectors. On our last night, the smoke detector started chirping for low battery, so my husband went to the store at midnight to get a battery so we could sleep. For our inconvenience, they gave us a $20 gift card for Kasa, which we won't be using again, so is worthless.