3/10 Rating
Terrible - couldn't access free parking, unusable microwave, weak AC, poor customer response.
Likes: Location
Dislikes: Where to start. First, we arrived at the parking garage, in our regular sized van, for the advertised included parking, and found we were too tall to get in the garage. The AI bot that we talked to was very frustrating. Eventually we were told that we had to find our own parking and pay for it. In addition, on the first night, the microwave didn't work (some kind of keypad error). Again, after struggling to get our questions an answered by the AI system, we learned that maintenance was coming. Great. Then, due to our prompting for updates, we learned that maintenance was not coming. This eliminated all of the microwave food that we brought to save money. The rooms were not, the air conditioning (just individual blowers in the bedrooms) couldn't keep up. A horrible stay and an even worse response from Kasa.