2/10 Rating
This is my second stay with Kasa within a month. Although we also experienced issues in Charlotte at Kasa NoDa, this time was quite unacceptable! There were bugs spotted randomly throughout the apartment the entire duration of our stay, pubic hair was found on the master bathroom’s toilet, the toilet paper holder in the second bedroom was broken (later fixed), the second toilet stopped working for 3 of the 4 days we stayed there, and we would hear a rush of water through two nights and could not find the source. Management advised the toilet would not be fixed during our stay so 4 people were forced to share one toilet although we booked what should have been a fully functioning 2 bedroom/2 bathroom unit. They also were unsure of the sound of water and would investigate.
On day 3, we were evacuated from the building due to the fire alarm going off from someone cooking food. As we’re trying to safely exit, we are notified that excessive noise was detected on the noise detectors, then a second text minutes later threatened to cancel our reservation if we did not call to speak to someone since we were violating their policy. The person the reservation was under called and after a long period of time was dropped from holding. However, I was able to call and someone picked up right away! Why is that?! The representative on the phone acknowledged that they were unaware of the fire alarm and thanked me for bringing it to their attention so they can proactively reach out to other guests who received the same message. So multiple people were sent a cancellation threat due to noise and not one person realized this isn’t an isolated issue?! I asked how are they usually notified of issues that affect the entire building. I was told the property manager did not post on a bulletin board. The property manager did not appear to be on-site on this particular Sunday.
I vacation a lot and brought some friends along to experience a city unfamiliar to us. The experience here though kind of ruined the vacation for me. I hate the smell of smoke and could smell marijuana in the hallway near our unit around the 220’s. There was a lot of construction in the area and throughout the city, but the view of downtown was nice from the property.