Reviews of Kasa Cadillac Square DetroitReviews of Kasa Cadillac Square Detroit

Great!

Great location with lots to do all within walking distance!

place was comfortable and clean. fast easy booking, security guarding the place. stay was relaxing. will book again

Very nice

The property overall is fine. The bed was rock hard and the room was a bit stained.

Centrally located downtown, walking distance to everything. Would stay here again!

Highly recommend Highly recommend this hotel. It was very easy to find, in the GreenLight district so it’s very safe and in the middle of the downtown so easy to walk to places. It’s close to the Qline. There is plenty of food, entertainment and shops around.

Don’t come here to sleep While the property was fairly well maintained to my eyes, I experienced a LOT of noise issues. There was a loud party on my floor with people yelling at each other in the hallway for about 40 mins after midnight. Also lots of construction outside the building. I called the customer service number about the loud guests, but nothing changed, so I ended up calling the police with a noise complaint. Also my door lock was basically broken so, security is not very strong.

Came down for a baseball game and stayed here. It was very accessible and within walking distance of all of the creature comforts. Would totally stay here again!

We had a few transportation issues due to the construction around the building. It would probably have been much better without the construction obstructions.

Nice and warm place to stay.

Great stay amazing location lots of things to do in walking distance. Parking just up the street was greatly appreciated

I would not recommend Kasa for an extended stay, although it would likely be fine for a weekend/short trip. We had continuous issues, including mold in the washing machine drum, electricity outages in our fridge and a large leak in the ceiling above our shower—leaking streams of cold, dirty water on us every night. Due to only having direct contact with an AI chatbot not a human host, it was unreasonably hard to get this fixed. It took several plumbers visits to fix the leak, multiple of which were early in the morning and without warning. Having multiple maintenance men coming into our apartment with no warning felt unsafe, especially as security felt mediocre generally. All of them were polite and completely fine, but the fact that we couldn’t consistently get the courtesy of a time frame or even a text 10 or 15 minutes in advance from the AI was honestly quite disappointing. We tried to make the most of our stay and be positive, but it was a very difficult experience overall.

Loved it! Very clean and close to everything! It was just as described and would definitely stay here again. The construction definitely made it challenging to get to but other than that it was great! Would love to see it in the future once the road construction is complete!

Don't book room 205!! It is the worst room we've ever booked. I'm about to be 55 and my husband is about to be 62. The bed was 12 inches from the floor. I had to wash the blanket as it was stained. There was 1/2 roll of toilet paper when we checked in, not enough towels. I passed by other rooms on other floors and they were better equipped with better furniture and better beds. Also, there were cleanliness issues...with the blanket and sink area in the bathroom (pic included). It seems someone straightened the room but didn't actually clean it. There were also peanuts under the sofa. There was no TV in the bedroom and the sofa in the den area was very uncomfortable and had very cheap furniture (the table wobbled everytime you set a glass on it) One positive is the area was very walkable and the restaurants were great. Be careful booking here. At least don't book room 205. It needs a major furniture upgrade.

Nice place/location for the price!

This skyrise Airbnb was incredible. The views were stunning—especially at sunset—and the apartment was clean, modern, and super comfortable. Great location with lots to do nearby. Perfect spot to relax and enjoy the city. Would definitely stay again!

So good! Tidy and cozy!

Room It was nice loved it

There is a ton of road construction going on around this location, but it's like that all over downtown Detroit. Turns out this location was within walking distance to about 90% of what we did on this trip. ALL the restaurants and bars, the ballpark, friends in other hotels, plus a convenience store, a CVS and an ATM. Very impressed with this stay. Great area of downtown. And eventhough I didn't use all of the full kitchen (oven, stove, dishwasher, etc.), its so much nicer and more spacious than a regular hotel room. AND it was about $90 cheaper per night than the surrounding hotels. I will definitely look for a Kasa property the next time I travel.

I stayed there earlier in August for 3 nights. First thing to understand is that there are no humans who physically work there. Everything is done via text or phone. I arrived before check in and was able to put my suitcase in storage, but there was no bathroom I could use to change or freshen up. I noticed my first night there was what looked like mold on the ceiling of the bathroom. I sent photos and requested a room change for the next day. It took almost a full 24 hours, multiple phone calls and texts, and a lot of advocacy on my part to finally change rooms. They sent someone into my room without communicating with me, and they bleached the mold and told me everything was resolved, with zero offer to switch rooms. The room reeked of bleach and I basically had to beg to switch rooms. The rooms are big and it's a good location, but bad customer service and I suspect there could be more mold. Saw areas in the bathroom in the new room that had been painted over too.

The place is very nice and clean. The area around it is under construction. There were a couple of people near the 7-Eleven that would hang out all the way to the midnight.

This is a glorified AirBNB with zero service Do not recommend

Dirtiest place I have ever stayed at Don't walk, RUN AWAY from this place! My family and I stayed here for 1 night in early August and it was the dirtiest place we have ever stayed. Stains and garbage on the pull out bed, chairs that were too filthy to sit on, and an end table that had so many stains on it. We checked in at 5:30 pm, contacted the people right away to inform them of the dirty room and their response was "we are so sorry that happened but housekeeping is gone for the day and won't be back until the morning". They promised a partial refund but it has been over 2 weeks and I have yet to see any refund. RUN far, far away from this place!

Very clean and nice shower pressure .

Great place to stay in downtown

The apartment itself was lovely, lots of space, clean, located in downtown. This was my first Detroit experience. The tram nearby is great for getting around. It wasn’t a great location for our dog. While there is a grassy area across from the hotel, potty options weren’t the best and there’s lots of trashy snacks on the street as homeless hang out there.

Great location to stay in for a concert!

Great place to stay on a Friday night in the heart of detroit!

A nightmare from start to finish: unresponsive, unsanitary, and completely unprofessional. Likes: Nothing at all. Dislikes: Absolutely one of the worst travel experiences I’ve ever had. I arrived at Kasa Apartments in Detroit expecting a smooth check-in, only to be stranded in the lobby for over four hours with no staff on site and no response to the multiple messages I sent through their so-called "support" system and 'whatsapp'. There was zero accountability, and I was completely left on my own in an unfamiliar city. On top of that, I was scammed out of money during the booking process, with no resolution or even acknowledgement from Kasa. When I was finally able to access the unit, it was in horrendous condition—dirty, smelly, and clearly never cleaned before my arrival. The apartment was missing basic furnishings, including a couch that was listed in the amenities, and worst of all, I found cockroaches crawling around the space. It was not only uncomfortable but truly unhygienic and unsafe. Kasa’s complete lack of customer service, misleading listings, and disregard for guest well-being make this property (and brand) completely untrustworthy. I would strongly urge others to stay far away from this place—you are better off sleeping in your car.

We had a great time at Kasa. Walkable location, spacious full of light apartment, full of different amenities. The only thing, it was noisy because of construction but hopefully it’ll be finished soon.

This is my first time in Detroit when I tell you this hotel was awesome it was awesome security was nice the manager was nice I definitely will be back and thank you

Clean, comfortable, would stay again Likes: It was cleaner than most other hotels/places I’ve stayed at, and the toiletries were good. I like that there was coffee and tea that I could have as well. Bed sheets were super clean. Dislikes: Then construction made it hard to find/get to but that’s not really something you can control. Also the late checkout was kind of expensive, 11am default feels early and paying $50 to stay until 2pm felt unfair.

Good stay in a good location, although bed not great. Likes: Good location and nice room Dislikes: Scratchy sheets, and relatively small bed. Confusing parking situation.

Clean easy

Great place to stay… beautiful view

Call me old-fashioned: I like front desk support Nutshell: Fantastic space, poor communication The place and space is fantastic: there is so much to do in the area, and it was nicely located for where I was going for work. However, I had some issues with arrival and timing with my colleague, and the online-only system and lack of a real front desk person to contact before arriving was a real disappointment. So much so that I hesitate to stay at Kasa locations if this is the type of customer service they provide.

It was very clean, walking distance to shopping center and restaurants.,staff were very friendly

This experience was nothing short of extraordinary! I wholeheartedly recommend this place. Book it now, and I assure you, it will be a decision you won’t regret.

Overal a great place to stay in downtown Detroit. Road construction made it a little hard parking

Walking distance to a lot of places, once the construction is done it’ll be an even nicer experience

Very convenient location. Close to ford field.

Very nice, clean, beautiful place looks just like the photos. Will stay again. Thank you.

Our stay was great. Very close to everything we needed to get to Very easy to get into the rooms. Having the parking garage right across the street from the location was helpful. I don’t know when the last time the floors were mopped. They were a bit sticky and dirty. Some luggage racks would be great! Would stay again!

The location was perfect and parking was close. Luggage carts to help getting luggage to and from the rooms would be helpful. A better loading and unloading area would be good as well and I think with the ongoing construction that appears to be in the plan. Floors in rooms need to be mopped more they were pretty dirty.