Reviews of Kasa Cadillac Square DetroitReviews of Kasa Cadillac Square Detroit

This place is a nightmare. It took us over 1 hour to get into the app to access our reservation. We contacted customer service who made us re-book the room at an INCREASED rate by over $200. We finally got squared away and then they never sent us codes to access the hotel or the room so we were over an hour late to check in. Stay somewhere with a front desk that isn’t such a disaster

Just go with Airbnb or other hotels. Terrible service!

Worst customer service ever!

Convenient efficiency apartment with a great view Came for a concert and Wrestling state tournament. Was pretty convenient. This hotel doesn’t have a front desk. There is just a guard at night. They send you a code for front door and room. Was easy to come and go. Kitchen was nice to have.

Nice place convenient comfortable, Overall experience was comfortable and convenient near everything; a few problems with communication and misunderstandings but overall the place was great and I would look to recommend this property and any other property that Sonder has to family and friends in fact I’ll be traveling to work next week to Indiana and I’m looking for another Sonder property

The better way to enjoy the city Very nice flat, clean, full of services, architecture at his best, the app works perfectly, Wi-Fi super fast…direct in downtown, all the services nearby. Fully satisfied, I’ll book Sonder apartments in my next trips for sure

Hidden Gem Great location! Fantastic lodging! Even better service! We enjoyed being able to walk from our hotel to various parts of the city. We felt safe from COVID with proper precautions. Staff was friendly and helpful with our needs. The room and lodging was clean and welcoming. Tons of great amenities as well. We would love to stay here again! City can be loud at times, but that comes with the territory. Even on the second floor we had a fantastic view. Be sure to pack smaller hygiene supplies, as few are given to you as part of your stay.

Great stay Place was great no issues, easy to access and was willing to accommodate early check in and late check out , pull out mattress was not clean but we didn’t bother to use it. It was a great place to stay for what we needed

Awesome Place to Stay The condo was amazing. Provided the basic necessities we needed in the kitchen and bathroom, extra pillows and blankets, there was a pull-out couch, which we were not expecting but was very useful. The security staff was incredibly friendly and helpful as well. We will definitely be staying there again.

Great Experience All in all, I booked a room here with all of the shady review. Upon staying, I realized this place was great. We’ll stocked with everything we needed, very clean and very comfortable. It was a very nice place to stay in a safe neighborhood. I couldn’t even give advice to change anything because it was that well. There was parking nearby, and food. Security guard on the ground floor to greet us and make sure we were all set with everything, even answered some questions about the city for us. I love that it’s a no contact zone and everything is up with the times. If I could give this place a 10 star I would. 10/10 would recommend and will be staying at a Sonder again.

Made reservation, they decided not to honor it which we found out after being on hold for 1/2 hour, horrible customer service, gave up waiting for them to fix the issue because it was making us late to our reservations, horrible experience!

The Bed we were sleeping on a board not a box spring very uncomfortable

Invaisive check-in procedure, no one to help at the facility or on teh phone line, nice room The room was comfortable, affordable, and in a nice location, but I will not stay with Sonder again. The issue was the invasive check-in procedures. I got countless emails from Sonder after I reserved the room on Expedia, which itself was a major annoyance, but I mostly ignored them, because I got confirmation from Expedia that my reservation was confirmed. Then, when I got to the door of the facility (in the middle of a snowstorm and with homeless people harassing me), the guard would not let me in because I had not completed the full check-in procedures. I learned at that moment, that this company has done away with hotel lobbies and front desk people. Instead, you go through this extremely invasive, online check-in procedure, where you input your credit card and email address, take a photo of yourself, and upload both sides of your driver's license. Mind you, Expedia already has most of this information! (Who are you selling this information to, Sonder?) When my phone wouldn't do all this high-tech stuff easily, I called for help, but I got the standard "there are longer than normal wait times" recording! If this is the future of the hospitality industry, I am scared.

Convenient and Clean The account sign up was a bit much, but I did it in the car on the way from the airport. The auto text response from the support staff was funny because it refreshes who you talk to if you don't respond within a minute. Loved the location and the view. Because it faced the county building or courthouse or whatever, it could use better shades for night time. Could also use a soap dish or some shelf in the shower, as there was none. I also like to have a rug on the side of my bed to wipe my feet off before I get into bed, so that's a potential addition to consider. Everything else was pretty easy. Simple, clean, aesthetic, comfortable for a short stay. Thanks! And thanks for the tea and coffee :)

The apartment itself is AWESOME! Great view of the court house. Had difficulty with the room door lock. The first code did not work and the touchpad was very sensitive. The area is nice in that you can walk around the entire downtown easily and is close to Greektown. 7/11 store on the first floor of the building. The area has some people roaming around and panhandling.

Worked real well for me This was my first time renting an apartment. It was sot of like Air B&B but easier. Air B&B is a collection individuals. The service level will vary. The Sonder is a corporation with uniform standards

No television cable Everything was great except the television. There’s no cable, and unless you have a personal subscription that you pay for, you can’t watch tv. That is the only reason I won’t stay at a Sonder property again. Vacation is to relax, tv is part of that.

weekend business trip. T.his place is fabulous.clean, modern, the bed reminded me of the Marriott, very comfortable.One of the best things is building security,Mark Cowans was one of ours, he is a awesome person and watch out for us all weekend.Thank you Mark for being our guardian angel.We are planning another event this summer, and will be booking with Sonder.I will be recomending this place to other .Thank you for a wonderful weekend.

Great location, but there are issues. Parking is a nightmare. There is a gated lot behind the unit. They charge $30 for overnight, but aren't around in the morning to let you get your vehicle out. We then got yelled at when the employee finally showed up, because they "were busy". The room itself is gorgeous, and the location is PERFECT, and I mean, outstanding. However, security doesn't really do anything but play on their phones and talk to their friends who loiter in the lobby. The hallways are filthy, and even though there is a rule about "no parties", there were several rooms on our floor with people yelling, playing loud music and carrying on. The whole floor reeked of weed. The beds....eh, not great; hard memory foam, but it was tolerable.

Located in a walkable spot downtown which is near many restaurants in the area. Issues are that your room has one window the width of the room that is covered with a cheap shade that let's light through. There isn't much sound proofing expect to hear everyone coming and going on your floor as well as the loud dinging of the elevator. Also the keypad to our door would randomly decide the code was invalid multiple times in a row. The 711 is right next door so it's always a bit shady every night.

Found this gem through a friend. Booked it as soon as I could for a client. Turned out perfect. Very very clean and Amazing location smack Dab in the middle of Detroit. Safe too ...building is secure at all times. You need an access code. Her room was on top so it was Stunning!!!! I will be saving this place for future reference.

I hated paying for something nice and getting robbed by parking attendants charging from $20 to $100 a day depending on the time or if they know you're a visitor

The property was located on the 2nd floor and the street noise was loud. Specifically the noise from people soliciting 7 Eleven below the apt was loud and continued late into the evening at times 1 and 2am. A apt on a higher floor would have definitely been better. The trash bin located in the hallway was filled beyond capacity. I contacted Sonder and to there credit they had the trash removed the following day. My overall rating of the property is good.

The whole experience from booking to check out was seem less:) the view from the 9th floor was amazing. The apartment was comfortable and beautifully decorated. There are plenty of kitchen utensils, dishes and appliances! Can’t wait to stay again!!!

Great amenities, great service and location Place was spotless when I arrived and it had a well-stocked kitchen, including a genuinely good coffee maker. Even the kitchen appliances were nice. It was really easy to get wi-fi and the google TV going as well. The staff in the lobby was really helpful and kind. I even requested a shower caddy and it was delivered the next morning. Overall it was a great experience. You're only a few blocks from the center of downtown and the streetcar that goes to the museums, whole foods, etc, so it's possible to visit without a car.

Nice stay at the exception of a lot of weed and cigarette smells coming from adjacent apartments. Liked the attention to details such as body cream and coffee.

So far so good! We got in with a code, it's in Greek town, there are dishes and pots and pans and coffee and even a potato peeler. My husband's chargers don't like Michigan, but that's not Sonder`s fault.

The room smelled like marijuana. Other than that the place was great. The security are supper nice the rooms are supper clean.

Excellent place to stay. Great room , great view, great area. Awesome security guy Mark Cowans was ever so helpful. Good price and excellent location , literally next to everything!! Stay there you will not be disappointed!

Highly recommend I actually booked this site overhotels.com based on the photos and reviews I had a client come in from Los Angeles who needed to stay in downtown Detroit. I picked her up from her previous hotel and dropped her off we got in very easy with the access codes. The building itself is sleek there was security right there by the elevators when we got to the apartment we were very very happy gorgeous views of the city very clean spacious I will definitely book this location again thank you

Loved the view! Didn't like the parking.

Overall was nice but the guest bed was broken and the dishes were not really clean, had to use our own that we brought.

Clean,Calm and quiet! Room was well equipped with pretty much everything one could need for an extended stay. Most importantly the room look and felt very clean. Lovely!

Very up to date & clean

We stayed here for the Detroit Free Marathon Run. It was conveniently located, very clean, appeared that it was nearly new (or well maintained) and the Sonder staff provided superior communications, like the day we were leaving letting us know there were road closures because of the run. It is located above a convenience store to there were crowds in the street below at times. All in all, we had pleasant and comfortable stay (the bed was one of the most comfortable I've ever slept in).

The only thing is the t.v...we have flip ohones and can download apps to use chrome cast..we are simple ...so had no tv for 2 days..it's was fine but wanted to watch hometown news..other than that..it was great..thanks again