Reviews of Kasa Downtown AustinReviews of Kasa Downtown Austin

My husband was a little confused about the entry instructions (the number they send plus the hashtag at the end), but other than that everything was great!

This property is spacious and has a warm inviting feel. It's located right in the downtown area.

I was charged an extra $13 in parking fees because of ambiguity in their check in directions. No offer to right this wrong.

Spacious, clean, in a great location! Highly recommend.

My Guild stay The location downtown is perfect for walking around to shop, to eat, and to enjoy different music venues. I stayed in a one-bedroom that included a full kitchen, laundry-room, and nice enough living/dining room accommodations. The bedroom included a king-sized bed with lots of pillows and a walk-in closet. The bathroom had a double-vanity and huge tub/shower combo. I liked that there was no carpeting; concrete flooring instead. The facility has good security protections in place for entering the building. I would stay here again.

Everything went smoothly and exactly like they said it would be, I would definitely stay again here. Thank you so much!

2nd time staying at a Guild property and always great. Perfect location, big, bright, well stuck. Wonderful stay as always!

The check in process was unnecessarily complicated - two full forms to fill out online, in advance, to prove identity. We nearly lost our reservation because we failed to fill out the second form "within 24 hours" of making the reservation. Fortunately the customer service team was helpful. The room itself was great but the layout/location/building was very strange. This was a serviced apartment in what felt like an unfinished building. There was no lobby staff or security and there was a weirdo in the lobby of the building (and nobody else) which made things uncomfortable for my wife when she got there. While the room was nice, the experience was very haphazard and felt like an experience you'd have in other parts of the world with less developed tourist infrastructure

Can’t wait to come back. Everything as described. It was everything we wanted.

Definitely try this as an accommodation option It's a great concept and you get a really good accommodation at a great location for a fraction of the price you'd pay for hotel room.

Unbelievable space! Felt like home for my girlfriends and me. Unexpected amenities like makeup wipes and q-tips in the bathroom, wine fridge, chilled glass mugs...absolutely staying here next time I'm in town. Ideal location, hassle-free and well-appointed!

I was very pleased with the location and the quality of the fold out couch / futon. We had to switch locations due to an availability issue, but we were reimbursed for Uber rides so no problem!

This property was just perfect! Great location! Great communication!

This property was unique because it was literally a one bedroom apartment. The décor was modern and comfortable. There is a smart TV which allows for access to a personal account, such as Netflx, Amizon Prime, Hulu, etc.

CLEAN ROOMY HOTEL it was amazing! super comfy bed!! excellent service! highly recommend!!

Not worth the price It was not as good as the 1st time I stayed. The hallways smelled like skunk and cigarette smoke. There were holes in the towels. But the service was good.

The location is great! We were able to walk to nearby bars and restaurants very easily. However, when we checked in, the room was dirty. The sheets needed to be changed, the bath tub was dusty, the sinks were dirty and the floor needed to be swept. The building itself was also dirty. The building is still be constructed, so it looks like a construction zone. Cardboard in the elevators, dust everywhere, construction materials laying about, and workers drilling and hammering nearby. Overall our stay was okay. Nice location and we would love to come back once the building is finished being built, but probably wouldn’t stay here again before then.

Great location and communication with staff. Clean and well appointed apartment. Check-in procedures, particularly first use of the elevator should be smoother. Couch should be set with sheets and blankets when it is known that additional guests are arriving.

Terrible set up. The code for the hotel door that was texted didn’t work. It was a nightmare to locate the lobby from the parking garage. The lobby was a distance from the elevators to reach the room’s floor ( you had to go back through the parking garage) and a total hassle to get your luggage from your car to your room. The hallways had all the charm of a prison.

Gem in downtown Austin Amazing location. Outstanding service. Great to have a kitchen during a business trip. Local grocery around the corner. Highly, highly recommend.

A 10 and a 6 wrapped into one stay! I have two parts to this review-- if I had to separate, part I is 6 and part II is a 10! The pre-check-in communication was not strong. First, if you are booking this on Hotels.com, it is not clear this is an AMLI apartment building (it is). It is also not clear that you need to go through an identity verification process before they will finalize your booking (you do). Then, there was a message that indicated that arrival instructions would be sent-- I've check spam, etc. and this information was not sent. The information is vital as there is no one staffing a desk after 6/6:30. On the day of arrival, I was on hold for 15 minutes while they retrieved my registration information. They said they'd send while I was en route in an Uber to the property-- they did not. Even then, my arrival contact (got there at 6:15) wasn't great. She was nice, but it took another 10 minutes to get me codes to check-in. Then, the procedure for accessing the elevator was not explained (and folks, it is not intuitive as swiping-- you had to exit, go to a kiosk with resident-look-up information and punch in the code). Also, I entered at an awful entrance-- it took forever to get to my room! Now, regarding the rest of my stay- a 10! For the same cost as a hotel, I had a well appointed 1-BR condo with a balcony overlooking the city. The pool and common areas were great. The condo itself was modern, cool, etc. I'd stay again, but understand that entry may be rough!

It was a good location, but it felt like a dorm room. It was very dirty under the bed and couch which we used as a bed. There was garbage and a lot of dirt under both.

There is construction going on, only 1 out of 5 elevators was operational, staying here requires uploading your deivers license (front and back) and selfie to a 3rd party web service (Netverify?) or you can't check in (which wasn't communicated in a timely manner ahead of time)... No Go

Next ACL taping venue, which is helpful to my stay.

Great Place. Clean, great location. Requires extra booking processes after purchase on Expedia purchas.

Super convenient and very nice apartment right in downtown!

Personable, Knowledgable Check in process. Big modern units with all the amenities you need. And in a fantastic location. The staff was always available via text.

Great Apartment Extremely spacious, modern well equipped apartment in the centre of Austin. Great pool and outdoor facilities and very quiet for its location.

Terrible loud loud loud street noise terrible worse experience ever

Great stay! Great service; great room.

Guild is a fantastic location managed by a great, service oriented Team. Amenities and the unit were more than expected. Well done. We'll be back. Kevin

Great location, amenities, huge rooms. Bathrooms and lots of closet space. Fully equipped kitchen. Excellent.