6/10 Rating
Stayed here due to proximity to person I was visiting in Charlotte. Booked a one bedroom apartment with a balcony. Was given a studio with no balcony and only a partial wall between living area and "bedroom." Eventually received a partial refund, but it was a real hassle (they claimed they had no more units like the one I reserved). I was awakened second night at 1:30 a.m. by music and singing in next unit (walls pretty thin). Response to immediate complaint took ONE HOUR. Went to the pool one day and four little kids were there, running, screaming jumping all over the place; no one at the property intervened. Very unpleasant. Didn't feel particularly safe, either. Everything is done with key fobs and door codes; are they changed every time residency changes? It's a shame, because this could be a nice property (good location and new, with washer/dryer) if management was more attentive. Overall, mediocre experience.