2/10 Rating
I’m using Kasa quite a lot. I need to constantly visit SF for work and I like how practical Kasa’s location is. I understand that for the price, I should not be that picky about it, but this last time I was extremely disappointed. Everything from the beginning to the end of my stay was just bad. The communication was bad. The door wasn’t open and it was quite an effort to fix the problem, while I was waiting outside the apartment. The sheets were completely full of hair (all sizes). I even took pictures and sent to the crew, that just apologized but didn’t do anything about it. Honestly, it was disgusting. I took also pictures of the dust furniture. I guess, no one cleaned the place before my check-in. The kitchen has no silverwares, people there were eating with hands, and I did the same. Around 10:30pm there was a discussion right out of my unit, because Kasa somehow rented the same room to two different guests. Kasa, honestly, this building is damaging the reputation of the company.