4/10 Rating
I had a very disappointing experience due to a serious heating issue. When I checked in, the room was unbearably hot it felt like a boiling temperature. To make matters worse, the fan in the room was broken, and there was no maintenance team on site to address the problem.
It took nearly three hours for the staff to arrange an alternative place for me to stay, which was extremely inconvenient. However, I was then asked to check out of that alternative accommodation the very next morning, even though the original issue had still not been resolved. The replacement fan was only delivered a day later.
As compensation, I was given a gift card, but it was nowhere near adequate considering the stress, inconvenience, and time I had to endure. Overall, the experience was frustrating and poorly handled.