Reviews of Kasa Lady Bird Lake AustinReviews of Kasa Lady Bird Lake Austin

Organized. Loved all the communication and details. Walking distance to Austin Conference. Clean and great location. I felt safe with the locking doors

you have all you need

Great location, clean rooms, easy check-in and out. however bathroom could use some improvements to make it fit for easy to get in and get out from the bathroom tub.

Very good communication

Kasa's customer service team is one of the best I've ever experienced. They always responded very quickly and went above my expectations when I asked about obtaining an additional key fob for the building. The room was beautiful, the bed was very comfortable, and I would definitely stay with Kasa again.

Great place to stay

Good bargain for the location. Instructions are easy to follow, and the place is clean.

Really nice place - very clean & modern 1br. Great location - close to all the activities.

Great location, comfy bed, great value enjoyed our time here.

Great space right in the heart of town. The balcony and pool were nice amenities as well.

Great place to stay in the heart of downtown Austin.

Kasa offered a beautiful studio apartment in the heart of downtown. Excellent amenities, clean and comfortable. Would stay again!

Great location!

Great stay! Exactly what I was looking for - great location. Lovely pool, great front desk staff (what’s up Gabe? Haha) everything I needed

Great location Super clean Super experience

I had issues with my verification process and Kasa was extremely accommodating and got me into my Airbnb very quickly without skipping a beat. Everyone I spoke with was extremely kind and helpful. I look forward to using them again. My unit was clean and just as advertised.

Great central location and extremely upscale building. I felt very safe here with the 24/7 concierge & automatic locking doors. The unit was spacious, beautiful and clean. We were only here one night & were out most of the time, so the construction of the next door building was not too much of an issue. The master bedroom looks directly at it. However, the noise did wake me up at 7 AM. I was able to fall back asleep and appreciated the white noise maker in the master bedroom. It would have been nice to have at least one parking space included, as the parking in the garage of the building is $40 per day. Overal great value.

The place was nice and clean and easy to check into. Communication is good.

Good location, clean place but parking space mentioned in the check in instructions would have made it so much easier.

Fantastic space! Their check in process was extremely detailed and easy to follow. The only downside of the space was the having to pay for parking in the garage since it’s in downtown Austin. But compared to hotels in the area and their parking rates this one is far better. Our favorite thing about the space was that it was on a higher floor and that we were able to see the dome of the state capital building from the balcony!

Great downtown location

I came to Austin for a work conference, and decided to try Kasa based on the pictures and reviews. Kasa is a "commercial Air BnB" org, and my room was a shabby ground floor room behind the condo building's front desk. I experienced some problems with the room - hot water heater was very small and only had 10 minutes of hot water to shower with, and the building's fire panel alarmed all night with consistent, loud beeping just outside of my door - I asked to change rooms but Kasa refused my request. When I complained to the front desk attendant about the fire alarm beeping, he didn't seem to care and said he couldn't do anything about it. Since Kasa operates remotely, the on site staff doesn't provide support like a proper hotel does. After all of this, I wanted to sleep in some on my last day in town (a Wednesday, FWIW) Kasa denied my request for a late checkout. All in all, I was there for a conference, my company was paying for it, and I wish I had just booked a proper hotel instead, where my complaints would have been addressed and resolved. Outside of my problems with the room and lack of quality support, the room was quite shabby compared to the flashy pictures on the website - it looked like a storage room or something that was hastily converted to a living space. My expectations weren't extremely high, but I was still left wishing I had avoided Kasa. My advice - if you are looking for quality support during your stay, and you want to enjoy a room that matches the pictures online, you should avoid Kasa and look to a proper hotel instead.

A large, well equipped apartment with a high rise view, all at the same price as a little room at a downtown hotel. I’ll be staying here in the future.

Please note that the construction noise from across the street is 24 hours a day making it difficult to sleep. The place is great but this is a definite issue.

Our rental was much much smaller than the picked in the photos. We were not pleased that we were responsible for parking, when we booked under the impression that parking was included.

We were put on the ground floor in Suite B, which was odd. We know the windows are one way, but it's still disconcerting having people hang out outside your window. Also the room has noisemakers to block the street noise. Not ideal. Not great if you plant os pend lots of time in the room. Otherwise, a great home base for downtown Austin. Maybe if you get an upstairs unit it would be beyond awesome!

Very clean, modern and beautiful view. Exactly like photos. One minor problem was that only 1 access key that controls the elevator and lobby door is provided so all guests need to leave and come back at the same time every day.

I enjoyed how quiet and convenient this property is.

5 Star

It was a great location in the heart of downtown. Easy walk to hotels, eateries, restaurants, boating, nightlife. I loved the room. There were modern finishes, stainless-steel appliances, coffee, dishes, microwave, etc. Updated bathroom. Soft king bed. No complaints.

What a great stay. Fantastic!

Great place to stay . Very clean and spacious. Excellent location. Quick and easy communication. Would definitely stay again

A really great place in an ideal location in downtown Austin. The property and rental experience is a cross between a luxury apartment and an AirBNB experience. I was beyond impressed with the digital interactions, check in and out process, and super fast access to a human if I needed help. There is a concierge in the building too 24/7. The place was clean and modern and the pool was perfect. Would definitely stay here again. Within walking distance to everything fun in downtown Austin !

Everything about our stay was great. I got lots of texts with instructions on what to do. Reply

This is one the nicest places I have ever stayed. The free fancy coffe was a huge and unexpected bonus.

This is a great spot if you are in for a conference at the convention center. Quick walk to the convention center of 2 minutes or less. Lot's of options for dining and there is a small grocery store connected to the building.

VERY LOUD-if you get the ground level unit The location was great, the room itself was nothing like the pictures, we were in the King room, like a hotel style, rather than multiple beds/bath. It was on the ground floor where the lobby for this apartment complex is. The noise was unbearable. The lobby noise was not bad except everytime someone used the stair doors the whole hallway shook and echoed. I slept with earplugs and the street noise woke me up several times each night. It is a street level unit, the windows are thin, you could hear people just having a normal conversation outside, not even yelling, then when a loud car went by it was like it was right in the room with you. This unit on the ground level should not be rented. I am sure the rest of the units are fine, and again, super convenient location. I would add that two of our vents were filthy, one was above the bed, just all kinds of gross stuff hanging out of it. I took photos. The walls in the unit also had serious paint damage, which does not impact our stay, but perhaps a sign they don't service or pay much attention to this unit.

excellent accommodations

Great spot. Customer service is impeccable. Great set up in apt.

Coffee machine in lobby was a nice feature.. only 1 chair ( a rolling desk chair) in room( requested another but never got one) Lovely kitchenette but no table to eat at.there was plenty of room for a sitting area Mold ( or just very dirty) corner in bathroom. No grab bar in shower… Room needs upgrades Disappointed for the price I paid Mattress needs to be replaced, felt like I was sleeping in a “hole”

Great location and beautiful apartment.

Location is great, unit has terrific natural light, unit is large and comfortable. Would like to have had higher quality amenities in the unit - bed linens/bath towels. The unit could offer MORE HOT WATER (took several cold showers). The unit could offer secure parking - have to park in the "public" parking area and our car was ransacked overnight, items stolen. We had a wonderful visit to Austin, this unit is in a great location and has a lot of terrific features. It is super convenient to head down to the lobby for complimentary coffee and hot tea each day :).

Excellent location for the Austin Marathon. Great place to stay!

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