6/10 Rating
Our stay at Kasa Lake Shore wasn’t perfect, but the location, price, and in-unit amenities made it a good value overall.
The location was a highlight, with plenty of restaurants nearby, easy access to Navy Pier, the Magnificent Mile, public transportation, and an excellent jazz club. Having a well-stocked kitchen and a washer and dryer was a huge plus. The furniture was nice, the TV was good, and I appreciated the quiet, laid-back atmosphere without a busy, hectic hotel lobby.
That said, the unit needed more attention before our arrival. There were crumbled pieces of drywall and a loose screw on the floor, along with dust and dirt along the wall near the entrance. The HVAC system, which wasn’t working took 2 days to fix. Communication with staff was good throughout, but that was still a significant inconvenience. Entering a code to use the elevator was also mildly annoying.
Overall, the location, amenities, and price outweighed the drawbacks for us, but better cleaning and maintenance checks before check-in would have made a real difference.