2/10 Rating
This was the worst hotel experience I've ever had.
During our stay, I and members of my family developed significant allergic reactions after using the hotel's beds and towels. Before this stay, none of us had experienced an allergic reaction like this. The reactions occurred during our stay and made us very uncomfortable. We cannot determine the medical cause, but the reactions occurred after using the hotel's bedding and towels.
At approximately 7:00 AM, we were woken up by loud drilling noises. The drilling was loud enough to prevent us from continuing to sleep.
We also had repeated problems with the front desk service. On multiple occasions, the receptionist did not respond when we spoke to her and did not greet us. When we asked for assistance with issues during our stay, we did not receive the help we were requesting.
The situation on our final day was especially difficult.
We had placed our luggage in the hotel's luggage storage area, which we had been told was permitted. We still had approximately five hours before our flight when the receptionist came and told us that we had to leave the hotel. We subsequently remained outside with our luggage while waiting for our departure.
There was also a problem with one of the luggage lockers. The locker was damaged and became locked while our luggage was inside. The hotel did not have a key available to open it, so we could not retrieve our belongings.
We asked the receptionist for assistance. She told us that she could not do anything about the situation.
We then contacted the administrator/manager, who told us to speak with the receptionist about the problem. We continued trying to resolve the issue and eventually had to wait for a locksmith.
We waited from approximately 12:00 PM until 4:00 PM before the locksmith arrived and our luggage could be retrieved.
As a result, we spent approximately four hours waiting for access to our belongings on the day of our flight.
The issues we personally experienced during this stay were:
Significant allergic reactions experienced by multiple members of our family after using the hotel's bedding and towels.
Loud drilling at approximately 7:00 AM that woke us up.
Repeated difficulties communicating with the front desk.
A damaged luggage locker that became locked with our belongings inside.
No key being available to open the locker.
Approximately four hours waiting for a locksmith to retrieve our luggage.
Being asked to leave the hotel approximately five hours before our flight while we still had our luggage with us.
These events made the stay extremely stressful. Whatever the reasons behind each individual problem, the way these situations were handled resulted in a very poor experience for us