10/10 Exceptional
Exceptional experience at Kasa Little Italy
1. This place exceeded our expectations and we would definitely stay again. We were leery at first to book with a “virtual” company, but everything worked seamlessly. We were given the code to get in the building several hours before our check-in time. This allowed us to store our luggage while we went exploring until time to check in. They do offer early check-in for a fee, but we opted not to do this.
2. Communication was easy and the team was incredibly responsive. Questions were answered almost immediately after texting and supplies were provided in a timely manner. We asked for toilet paper one day and there was an attendant at our door in less than 5 minutes. We also ran across a couple of on-site people (MJ and Edward) who were both helpful and polite.
3. The cleanliness was extraordinary. I mean spotless. Kudos to the cleaning team. We felt like we were the first people to ever stay in this unit because everything was so immaculate. There is also a washer/dryer and laundry pods are provided. The shampoo/conditioner/soap/lotion are high quality brands that were full and last us the entire 8 night stay. There is a dishwasher and pods were provided for it as well. There was a sponge and dish soap and the kitchen was well stocked with dishes, pots & pans, blender, coffee grinder and a pour-over style coffee pot.
4. There is a pool and hot tub that we enjoyed most nights. The pool is not heated, but nice for an icy plunge if you like that sort of thing. The hot tub was lovely. It was broken for about a day and a half, then repaired. There are also multiple sitting areas, a dog park, a dog wash and a well equipped workout room.
5. The location was perfect for us, with most things being in walking distance. We did use the trolley/bus system to go a little further out, but mostly found everything we needed close by. We walked to the pier where we spent the day at the USS Midway Museum. From our room, we were able to watch the cruise ships come in and also to see the planes and helicopters from the Naval base fly over the bay. Our experience was just lovely and we found it superior to staying in a hotel room.