Reviews of The Hotel Castro San FranciscoReviews of The Hotel Castro San Francisco

Nice a nice hotel; fab area, clean and spacious enough room, definitely will stay again! Also killer roof view and the bar downstairs is lovely.

Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging

Castro hotel for a great stay in SF! Cute little room in a perfect Cadtro location. Easy walking to restaurants, bars, and Muni. We liked the Nespresso coffee in the room, 2 free drinks at the first floor Lobby Bar, and the nice views from the rooftop patio. Good communication 24/7 with the remote staff.

Cute little hotel in the Castro Had some issues with the service but the hotel listened to my feedback which was great. I would visit again as the location is excellent.

Great getaway The Hotel Castro is amazing. I live down the street but need a getaway from time to time. It's perfect for me. Access is easy. Location is great. The rooms are beautiful and equipped. The property is very quiet. I can easily work from there - great internet speed. And though a boutique hotel it feels more private residence.

Short review: This Air BnB-style hotel boasts a prime location with a comfortable mattress, albeit accessible from one side only, and poor ventilation. Ideal for those who prioritize location over spending ample time in a comfy room. Great hotel - but we wouldn't stay again. Long review: The Process/Staff Think of Hotel Castro/Kasa as an Air BnB studio rather than a traditional hotel. Despite the absence of on-site staff, the detailed check-in process, and responsive text communication made for a smooth experience. Early check-in was accommodated, and a minor issue with cigarette smoke in the hallway was promptly addressed. There is additional coffee, toilet paper, towels, etc. in a cabinet downstairs should you run out. The added convenience of complimentary luggage storage made things even easier. Sort of feels like you're living in an apartment in the City. The Place: The hotel's location is ideal, just a 2-minute walk from Castro street and the MUNI. There's a nice market across the street to pick up drinks, fresh cut fruit, lunch items and plenty more - and great coffee right next door. The bars and restaurants are plentiful, so you never have to walk far. We opted for the king suite for the extra space, patio, and sofa bed. However, the lack of privacy due to the exposed wall of windows was a small drawback. Tinted windows or alternative coverings would greatly enhance the experience, especially considering the bathroom's exposure to the neighbors. The only option is a full black out curtain. On a nice sunny morning getting ready - it was either get ready for all to see, or darkness. Again, we chose the room for the extra sofa/living space to relax at the end of the day. By the end of the weekend, I had muttered "I effing hate this couch" more than a dozen times. It's narrowly small and not comfortable to sit back and relax on. Moreso, a place to sit and tie your shoes. Still, it was nice to have the space and would be great for someone who needed the space for additional people to sleep. The bed...While the mattress itself was comfortable, sleeping was an issue. The bed is accessible from only ¾ of one side and this cave-like setting has very poor ventilation. The bed is also against the front door wall (hallway, elevator, and stairs) which resulted in substantial noise from folks coming and going. My partner is a happy go lucky guy who can deal with just about anything, and sleep anywhere at any time of day. He was miserable. We loved being in the heart of the Castro. We enjoyed grabbing drinks from across the street and sitting on the roof top patio at night before heading out. We enjoyed the apartment-like aspect of it. This would be great for a single person, or folks here to spend a few nights at the bars. I'm giving this 4 stars because Its a good hotel for the right folks, and I'd like to stay here again if feasible. However, For us, we both agreed that we didn't think we could stay here again unless Kasa made a few changes. This is a good hotel for the right people. Just not for us. Suggestions For Kasa If you cannot reconfigure the layouts to adjust the bed situation - Place a fan in the bed cave area - Place sound proofing insulation or sound proof wall panels in the bed cave - Soften door closures or place door silencers to prevent door slams in all rooms and stairway doors - Tint windows or provide an alternative (sheer?) to black out curtains for privacy concerns

I was nervous about there not being a concierge, but it turned out to not be a problem! I did have questions that were answered very quickly through the chat system. The room and bathroom was great, and the design of the room and hotel bar was very cute. We loved having a balcony to step out on. I would definitely stay here again.

Poor service, the team on WhatsApp ignored my messages, no toilet paper so I had to buy my own… asked to be refunded for that purchase and now the team stay silent. Don’t bother with a hotel that doesn’t employ reception staff. The rooms are small. The only redeeming factor is being close to the Castro.

Awesome stay! I had a lovely stay. The room maximized space and had everything I needed. I enjoyed having the extra sitting room space with the sofa. My room was very quiet and the building felt safe and secured. Comfortable bed and pillows. The location in Castro was perfect for my needs and easy acces to MUNI and great food options near by.

Seamless check-in and walking distance to many great restaurants. Would definitely stay again!

Great location, great room; super easy process and really attentive team!

My mom had surgery at UCSF and this place was close and convenient. Clean room. Nicely remodeled. Clean neighborhood area too.

Great communication

During our stay at Hotel Castro in San Francisco, my girlfriend and I experienced top-notch service in every aspect, earning it a solid 5-star rating. From the cozy and comfortable rooms to the prime location, the hotel provided an ideal backdrop for our trip. The friendly staff added a warm touch, making our stay even more enjoyable. I wholeheartedly recommend Hotel Castro, especially for couples seeking a memorable and delightful getaway.

We had a great stay at the Hotel Castro. Check in was easy. The room was clean, comfortable and nicely appointed. Location was super convenient.

The facilities were absolutely wonderful and I felt safe as a solo AFAB traveler! Also, the staff were super kind and so helpful! I was super grateful for all of their help and they answered all of my annoying questions and made me feel at ease! Wonderful group of folks and stunning property!

Great location Great location, easy checkin, comfortable bed and a nice view from our room. We were able to walk to nearly everything we did over our three day weekend in San Francisco. The staff was responsive to any questions and requests we had

Great!

Loved this boutique hotel! What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!

Good location and clean room. Definitely small but perfect for a 1-2 night crash pad. I did have issues when I tried to extend my reservation. This location seems to monitor their bookings through a different software than airbnb and my extension was not confirmed even though I was charged. I worked with airbnb to refund my payment to try again but still same problem. Kasa tried to get me to pay with them separately but I was waiting on the initial refund and airbnb highly doesn’t recommend payment outside of their site. Ended up being a major headache and airbnb had to find me a separate listing to stay at for that night. Again, good room in a good location. Just maybe book directly through them, not airbnb.

A great place!

I would never recommend someone to stay at the hotel Castro after my experience for a simple reason - you can stay almost anywhere else and have a better experience for a similar or lower price. Yes, you can check in without talking to anyone, but why would you want to? If you have a question, you have no one to speak to except for their AI chat bot or some overseas person who just copies and pastes responses from a script. Want to store your bags because you’re early? They have that… except it’s at a laundromat down the street? Just get off the plane and want to wash your hands when you arrive? Sorry, they don’t even provide hand soap. Have a problem with the room, like the promised Netflix or Hulu streaming not working? You get to talk to the same clueless customer service reps over chat who just… copy and paste stuff from a script and don’t actually help you with anything. The room is fine. It’s VERY small with a giant bed which was mostly nice, but otherwise the room offers very little. Want a bathrobe - something any other hotel on earth provides? SOL. Oh and someone else on here talks about the noise - it’s very very noisy if you stay in a room facing the street and I could hear lots of noise from the rooms around me. My favorite part was when the 18 wheeler arrived at 2 am and was unloading pallets into the grocery across the street for almost 2 hours. They should have that on the schedule so people can be aware. Was sure fun to lose almost an entire nights sleep to that great local attraction which has to happen multiple times a year. So again, why would you stay here unless you’re completely anti-social. You can stay at plenty of other places and have more space, more amenities, and actual humans available for if you need anything. Great area though!

Good hotel for a quick stay I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.

It was a great experience. The hotel decor was unique and beautiful! It was safe and comfortable. Likes: The hotel was nice. The staff were really nice. The ambiance was awesome! It was conveniently located around shops and restaurants. Dislikes: On our last night we noticed there were a few tine bugs in our room.

The room was small, but wonderful. Very clean and cute. Love the decor! Top floor view is amazing. Will definitely stay here again.

Cool location in Castro, but would pick an Airbnb instead Likes: Was just very ok Dislikes: Very small, HK hotel standards for the price. Room was very humid and smelled but at least the windows could open to air it out.

Great stay in the heart of Castro Likes: I had a lovely time at the Hotel Castro. The location is AMAZING (at the heart of Castro) - literally walking distance for the main spots in Castro and in front of a supermarket Besides that a few good points: _ Black-out curtains are very effective _ Air conditioning very potent _ The balcony is great to hang out and see the movement on streets _ The building and accommodation is very new, modern and very well equipped. _ The room was very clean _ The rooftop has an awesome view Dislikes: A few attention points, but only as attention points - as I would definitely stay there again: 1/ The room is not big. The space is limited - I was by myself and got the smaller room so it was not a problem, but is a limited space to hang clothes, store luggage. 2/ The mini-fridge is not that big too and not very strong - but keeping it with only a few thing you’ll be ok 3/ The bathroom is a little dark, the lights are not very strong 4/ I think it’s informed in a few places but just to highlight that the clean service is not on the package - available upon request (w/ extra fees). Anyway, the trash is removed everyday. 5/ There’s no front desk “in person” - all the check-in/out and communication is online/via phone. They usually answers fast.

Location is fantastic. The check in process was very easy. Room was very clean. Bed was very comfortable. Shower amenities were lovely! Definitely a gay themed hotel but anyone would feel comfortable staying here, even a family with kids. The room did only come with 2 bath towels. We would have liked a hand towel, washcloth, and especially a bathmat to put in front of shower for stepping out. The room is quite small, but we did not mind at all. It had everything we needed and would stay there again.

Great concept for a hotel with easy self-access and in the perfect location. Rooms are well decorated, modern, with great amenities. They are small, so great for a single traveler, but would be tight for a couple. Definitely would stay again.

This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.