Reviews of The Maverick by KasaReviews of The Maverick by Kasa

Great stay

Great little hotel with easy check-in/check-out. Will definitely stay here again next time I am in Pittsburgh. Great rooms!

Great weekend stay - room was spacious and spotless. The high ceilings and amenities gave us an urban loft vibe while visiting with friends in the area.

朝のコーヒーサービスが嬉しい

No sufficient coffee or where to request

This hotel is best for a younger crowd. CHALLENGES: There are several steps up to the entrance which is difficult if you have heavy luggage. The beds are low and firm (futon-like), and you can't walk all the way around them. There was no counter space in the bathroom to put your toiletries. We had to put our open suitcases on the floor. The fire alarm went off at 4 am, and we waited an hour outside before someone came with a key to turn off the alarm. There are no staff on site. The alarm went off 5 more times in short bursts for the next hour when we were trying to get back to sleep. There was a poorly stocked "concierge closet" on the 4th floor. GOOD POINTS: The rooms are cute (just not very functional), there's a water machine on the 4th floor where you can get seltzer, water with electrolytes, and flavored water. Our room was very quiet and had tea and coffee supplies. The neighborhood is walkable and has some good restaurants and cafes.

Staying at the Maverick was a mixed bag. It seems like it was designed for a younger crowd? The beds are low and one side is hard to access. The fire alarm went off at 4:15 one morning, forcing all the guests to leave their rooms and stand outside on the sidewalk while the fire dept checked it out. Then a longer wait was required for the host to show up and reset the alarms, which went off another 4 times after the building reopened. There is no staff onsite. Honestly, the best part of the stay was the cool water machine, which offers a variety of water options. This property was not a good value.

The rooms are great and the hotel is fun and well situated. But, top tip: Never stay in a hotel with no staff. The fire alarm went off starting at 4am and the fire dept. couldn't find anyone to help fix it (there was no fire). It continued to ring, on and off, all night long. Similarly, there was no one readily available to remedy basic issues with the room. Never again.

I stayed here back at the beginning of the year and absolutely loved it. I was nervous about the remote check-in, but the process worked seamlessly smoothly. The process was seamless and smooth this time until we opened up the door to our room. We got hit with the smell of cat urine, and then our toilet was broken. I immediately reported this upon arrival via the messaging system and was assured it would be addressed immediately. We were there on Thursday and we left on a Monday. None of those concerns were ever addressed. Even worse, during one of the nights at around 4AM a fire alarm went off. A FALSE fire alarm. Keep in mind that this is an unmanned building. There are no employees or management on site. Only guests sleeping in the building. When I spoke with the 911 operator, he assured me that the fire department had the ability to turn off the fire alarm. Nope. Firefighters told guests they did not have the ability and they left, leaving the alarm on. At some point, some random person pulls up leaves his car parked in the middle of the road, runs in, turns off the alarm, gets back in his car and leaves. Not much later the fire alarm starts again. Why? Other guests told us that someone showed up and started doing tests on the fire alarm. Folks this is between four and six in the morning. What is wrong with these people? On Sunday I was told someone was coming to fix the toilet on Monday, the day I left. I will NEVER stay at a Kasa property EVER AGAIN!!!!!!

A lovely space and great restaurant downstairs. But a fire alarm in the middle of the night really exposed some safety concerns with this business model (no front desk/onsite staff and high reliance on tech/AI/outsourced customer service). Separately there were so many little things missing/not working like lobby coffee machine or in room amenities that it seems the company is not paying attention to details that impact guests’ experience. A piercing alarm went off building-wide at 4am ….some people stayed in rooms thinking it must be a false alarm because other stuff in their room was broken so they just ignored it. The rest of us were on the street for a nearly an hour as the fire dept came and went saying they couldn’t do anything to stop it. No one from the company spoke to all the people outside about what was safe or what was happening. Some of us got AI or generic text messages, which was just insulting. There was an elderly couple on the fifth floor that took the elevator down during the alarm because they couldn't manage the stairs. What if this had been a real emergency? A fire with smoke/carbon dioxide etc? Who would have identified where people are and gotten them out of the building? There was no one on site to help. Eventually someone stopped the alarm, we got back in and went back to sleep and then the alarm went off again several times before 6am. Messages to the hotel “staff” got generic responses about the importance of fire safety.

Where do I begin? No dedicated parking nearby. No hospitality greeter. The check-in is messy, requiring that the guest find some place to manipulate ID uploads and selfie, which was made more frustrating because the photo verification was rejected several times ( “turn a little right, a little left, center, come closer, back up, now snap”. “Nah, that didn’t work. Try again”). The room looks like it belongs in an ambitious halfway house. Not much has changed since its former life as a YMCA. Wanted an extra blanket, but no one here to provide it. It has been 24 hrs since my text message request for a blanket. Still no blanket as promised. There was a no-hot water scare after letting the faucet run for 5 mins, but I was advised via text to let it run longer. So, 10 mins. That did finally work. This morning I was eager to enjoy Pitt, my first time. I was first met with an utterly shutdown lobby. Dark and depressing. Not a soul in sight. The room cost nearly $300/ night. Really? Is it too much to ask for a human touch? Hospitality? A bit more assistance on site? My recommendation: RUN‼️ Edit: It’s now 4 am. The alarm is blaring. All guests are outside. Fire trucks have arrived. And we all KNOW this is a false alarm.

The hotel and room were very clean. The system to enter the hotel and room worked perfectly. The restaurant Hey Babe was a bonus. We’ll definitely stay next time in Pittsburgh.

This place is great. Second time staying here. Affordable, convenient, cute, quiet inside but lively outside. I don’t love walking through a restaurant every time I want to come or go. the hotel is spotless and well maintained. Would definitely come back.

Great boutique hotel that is fully digital but has all of the details in room taken care of. Crisp sheets, fluffy towels, makeup remover and towel, and a rubber ducky! Located near the civic area in East Liberty, it has a great view, lots of eateries in the hotel and nearby. Coffee station in the morning, waters dispensed in nook of my floor, and a welcome card . I'm so glad I found it!

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It's a great, affordable hotel in a wonderful location. Surrounded by public transport, grocery stores, and cafes. The only downside is that if you stay here a long time, there is no cleaning service provided (nor there are any cleaning supplies available) at all and hotel offers one for $35.

Felt safe, extremely clean facility, high-quality toiletries, fluffy & absorbent towels, and sensible layout (space next to bed, electrical outlet next to bed, hooks near shower, hooks along walls).

Love staying at the Maverick. The restaurant downstairs is outstanding too.

Very cool place. Nice bar and location was perfect

“I really enjoyed my stay. The room was beautiful, clean, comfortable, and had everything I needed. I felt very welcomed and relaxed during my visit. I would happily recommend this place to others!”

Great stay. Great location. Clean. Comfortable bed!

Fine for one night but won’t choose it next time. Likes: Lounge area Dislikes: Ventilation in room cycled on and off ball night Electrical outlets hard to reach Felt very dated Parking was difficult

Awesome stay

If this is the technology future, its rage making. The hotel itself is nice, clean, quirky, kind of like Ace Hotel chains, with more personality than your standard business hotel. They tend to offer lower prices than hotels of equivalent quality. The problem is that they accomplish this by having no staff on site who can assist travelers when problems arise. That's fine if everything is smooth, but I would say that about 70% of the time I've stayed there I've had trouble that would have needed to be resolved through a human. Mostly it's been about checking in through their virtual front desk, where it will allow me to complete the process, where the process hangs. If you have someone else book for you (like using an assistant for business travel) then it seems to cause glitches in the virtual check in process. This is frustrating if you're trying to get into the building late at night in winter when it's cold outside, or it's late and you're exhausted. I've spent three days trying to virtually check in for my room this week. Some of the time it's been about the temperature of the room, where it's unliveably cold (low 60degrees in the room in the winter) and I've had difficulty getting them to remedy the problem through a several hour trouble shooting problem. If their tech were actually easy, it would be a totally pleasant experience. Unfortunately, it's is rage making and every time i'm not sure if I'm going to get into my room without extended back and forth texting with their tech team which may or may not be AI and not human.

The property is nice and the staff I encounter was helpful. The restaurant has good food and drinks. My problem was my air conditioner didn't work for 2 days and it was 79 degrees in my room. The last day I encountered someone downstairs at the desk who helped me and sent someone to fix the air conditioner. Besides that only bad thing is the parking. But I would definitely stay there again hopefully they will take care of my two days I was burning up in the room

Better than the rest Chose this place for the great price compared to usual hotels. Loved everything about it more than your usual hotel! Relaxed environment, very cute and clean room, beautiful view and great customer service. Had everything I needed and is in walking distance of cafes and shopping. Added bonus is a fancy restaurant downstairs that I wanted to try but didn’t know it’s in the lobby of the very same hotel I was checking into. Definitely coming back.

Nothing special, just a basic room with self-service concept. The check-in process was little iffy as they didn’t email me the instructions until I got to the hotel and called customer service. They were supposed to email it earlier because it takes some time. You’ll need to upload a picture of your id and fill in some information. There’s no parking in this location.

A true gem of a Hotel. Self-checkin is easy. Rooms are modern and located in a old school building. Parking is a little issue. You can park in front of the Hotel but is via a park meter system but not overnight.

This was a nice, clean place to stay. Staff were wasily accessible via phone and text.

Great Great experience. Room well supplied and clean. Stylish hotel. The whole check in experience a Is easy and self explanatory. If you are someone who is an independent traveler, the lack of staff onsite is not an issue whatsoever but if you do need anything they have a very responsive 24/7 number you can text.

The best Pittsburgh stay Great quiet clean property walkable to dinner and shopping

There is no staff, only an AI chatbot that is not helpful and will stop responding to your questions/messages after a few minutes

Great property, nice restaurant and bar downstairs. Love the location and everything around. Great spots. Was not a huge fan of virtual check in. If you like human interaction and check in, this place is all virtual. For a place with so much history & charm, its futuristic & humanless. That was bummer.

Warm, charming, great location, humanless check-in! Great property, nice restaurant and bar downstairs. Love the location and everything around. Great spots. Not a huge fan of virtual check in.

Exactly what I needed for my 6-day trip to the Pittsburgh area. Just that the Maverick by Kasa in East Liberty, PA was very clean, conveniently-located, super comfortable, and simple. I thoroughly enjoyed my stay there - keep up the good work! 👍🙏🙂

Very nice room. Responsive service despite being virtual. Self service water refill machine and espresso machine available

Parking is kinda awkward — there are no nearby lots that let you park for more than 10 hours at a time, and while parking is free in front of the hotel from 6 pm to 8 am, that still means you have to wake up at 8 am to either move your car or pay for parking until 10 am, at which point you have to move your car anyway.

The room was lovely and super clean!

Pretty nice room, designed with a 1970s elementary school room theme that I remember all too well. Well equipped. Quiet. Bar downstairs seems promising, though I caroused elsewhere. Street parking was pleasantly easy and neighborhood seems safe enough for it. Two issues: - Shower didn't drain, and was only deep enough to hold the water from one shower. Luckily there was only one of me to use it. - AC wasn't able to keep up with the thermostat until after I'd woken up on the morning. I reported those issues to a staff member who I caught in the hall, who was nice and apologetic. Also, not a fan of the automated check-in. I have to make myself presentable late at night just to book a dang room?