2/10 Rating
Let me clarify: their apartments are not the issue; they are actually quite good. The real problem lies with their service, which is seriously lacking. After a year of consistent, problem-free bookings, I encountered a significant issue with my last reservation to Denver. Just as I was about to board my flight, I received an email notifying me that my reservation had been canceled. That’s when the chaos began.
Despite not requesting a refund, they insisted that I had asked for one. I sent more than ten emails to explain the situation, but to no avail. I contacted my bank and credit card company, only to find out that my card had blocked the payment, labeling it as a suspicious charge. I made every effort to resolve the issue and proceed with the payment, but they decided to issue a refund without my consent, which also led to the cancellation of all my future reservations.
The core issue is their failure to accurately manage my reservation. They claimed it was linked to a prior reservation in Charlotte, but if that were true, why didn’t they notice it when I booked my flight to Chicago? Their mismanagement created a situation that I still can’t comprehend. Be warned: if they choose to cancel your reservation, you could find yourself stranded in the street . I experienced this firsthand when, at the point of boarding, they canceled my booking, forcing me to scramble for a hotel to avoid being left out in the cold.