Reviews of Kasa Union Station DenverReviews of Kasa Union Station Denver

Likes: Very good apartment! Comfortable! Dislikes: I didn’t like that they chance my original reservation to another Kasa location. I wanted the one that I booked that had a better location.

Kasa property located near Union Station Denver is very nice. The Kasa team was very helpful and easy to work with. Great experience, highly recommend!

Kasa Union Station is a lot more than described Easy access to 16 Street, restaurants and Amtrak Union Station. Safe neighborhood, Kasa Union Station provided everything I needed, very comfortable and cozy apartment

Vacation in Denver The location is dynamite and the room and space was clean and comfortable! I will definitely stay here again when visiting denver!!

Great place! Quiet street. I locked myself out right when I arrived and a Kasa representative helped me within 10 min.

Place was cozy and in a great central location for exploring Denver! We are considering moving to Denver and this spot gave a great idea of the LoDo and surrounding area.

The apartment was great, exactly as described and with walkable distances to every where we needed. The host was very responsive and proactive. We would definitely come back!

Was a little awkward getting into the parking garage. Very tight spaces and we had to get out of the car to scan our pass to get the door to open. But that was not big deal, our stay was wonderful. Would definitely visit a Kasa property again

Four day Denver trip Great spacious condo in a great location! Quiet and peaceful with many amenities.

Great location. Lots of space.

TERRIBLE. I had booked my reservation in May. When I arrived in Denver in July I was told that they couldn't reserve my room. I wasn't told this until 30 MINUTES before check in time. I was stranded in denver with no accommodation. Absolutely disappointed with their service. I will not be over this. I am giving 1 star out of 5 becuase Google does not allow 0 star reviews. The agent i spoke with over the phone, Anne, was not very helpful as her only suggestion was to book a new hotel and contact the original booking cite. She did not offer a refund and told me to go through the booking cite. Wouldn't reccomend being stranded in a new city. This experience put a fork in the entire trip. I wouldnt wish being notified of a hotel cancelation 30 minutes before check in on my worst enemy. Absolute terrible experience with Kasa Union Station Denver.

Location, rooms, and bed are great. Pool looked really nice though we didn't use it. Cons: there seem to be a lot of maintenance issues that have been unattended to. The first morning we woke up, the coffee maker didn't work. Then the toaster didn't work. To their credit they sent replacements within an hour. The bigger issues were that on our last day, the AC stopped working. So we came home to an 80 degree apt that night. Despite following Kasa's troubleshooting recs, the temp read 80 for the next 12 hours until we left. On our first day in the apt, we were both in work calls when a guy opened the apt door to let us know they'd be cleaning the dryer vents in a few mins. 10 mins later 2 guys came in and were running the loudest vacuum and moving around our washer and dryer. This kind of stuff has to be done but you should give folks more than 10 mins heads up so they can plan to be somewhere quieter. I've stayed at other Kasas and loved them so my guess is a lot depends on local GM.

Likes: TERRIBLE. Kasa Union Station sent me an email 30 minutes before check in claiming they can no longer reserve our accommodation. I arrived at check in and couldn't find a single staff to speak to. Dislikes: I didnt like that I was notified about my canceled reservation 30 minutes before check in time. I was not called or contacted at all. I found out I had received an email regarding my reservation after I had called an agent becuase I couldn't find a live person to speak to.

Pros - location, apartment size and furnishings, and pool are all great. Cons - it seems like the property is kind of in disrepair/under-managed in several ways. Neither our coffee maker nor toaster worked - they did send someone to replace them within an hour. Bigger issues - the AC stopped working some time during the day before checkout. When we got home that night it was 80 in the apt. We followed Kasa's instructions to ensure the thermostat was set correctly, but it was still 80 when we woke up in the AM. Tough sleeping. On our first full day, we were on work calls in the apt when a guy opened our apt door to tell us they'd be cleaning the dryer vents in 10-15 mins. They did and it was very loud. Tough lack of communication/heads up. You should know when that kind of maintenace will take place and let people know a couple days ahead of time.

While the space and facility was nice and close to downtown Denver, we are suffering from skin reactions to the bedding Likes: Great space for family of four. Not too far from Union station- short walk over the tracks. Beds were comfortable and kitchen fully equipped. Dislikes: VERY strong cleaning chemical odor upon entry to the building. (Headache inducing) Luckily that wasn’t in the apartment! Shower/tub drain was clogged and didn’t drain well. Also, sheets and towels were scratchy. Both my wife and I got contact dermatitis/ allergic reaction from whatever they use to wash the bedding and towels.

This is my third time staying at a Kasa location. This particular one in Denver was exceptionally nice. Newer apartment with very modern decor and amenities. The location was very central and lots of things within walking distance, even Union Station which was very convenient. I always look for Kasa when I’m looking to stay out of town or even a staycation in my hometown. I highly recommend and look forward to my next stay at another Kasa location. Oh and it’s pet friendly with a park right across the street! Don’t have any pics except one in the lobby and a video of the place I can’t seem to upload

Clean and ready. Easy, streamlined booking and check in.

Nice property.

Great for a four night stay. Likes: Amenities Dislikes: Nothing

Great apartment with everything we needed for a four night stay.

Great location equidistant between Ball arena and Coors field, both of which we were attending events. Quick walk to both! Great unit.

We had a bad experience with Kasa Union Station Denver due to their poor communication and lack of customer service during our stay. If you are considering staying here you should know that there are no staff or customer support available on site. Should anything go wrong during your stay, you will need to text or call people who are in a completely different city. This means that you will likely be on your own. In our case, the previous guest took the garage pass from our Kasa unit and street parking is only available in 2 hour blocks until 8:00. The problem with the parking made us late for an event and was not satisfactorily resolved during our stay. Additionally, the internet was very slow and we had problems streaming to the very small TVs in the unit. The rooms and kitchen pictured on the Kasa website were not the rooms and kitchen in our particular unit, which was not nearly as nice. Although the unit smelled fine, the hallways smelled bad, there were stains all over the hallway carpet, and the wooden panels outside more than one unit had fallen off and were propped against the wall. The location was great but Kasa really let us down and did not make a real effort to resolve things with us. We will not stay with them again.

We thought it was great for a few friends travelling together. Better than getting 2 separate hotel rooms because there was a common space to hang, get ready, have drinks etc. the kitchen was nice because we bought breakfast food and snacks at the Whole Foods nearby which saved us some money. Had TONS of storage. Fully unpacked our suitcases and felt totally at home. No clutter in the main spaces. Each bedroom has its own ensuite. There was even a den that a blowup mattress could easily fit in, and, the couch was a pullout. If you wanted to, you could sleep 7 or 8 people. But we were very happy with 4 adults in there :)

Poor customer service and other issues outweigh prime location We had a bad experience with Kasa Union Station Denver due to their poor communication and lack of customer service during our stay. If you are considering staying here you should know that there are no staff or customer support available on site. Should anything go wrong during your stay, you will need to text or call people who are in a completely different city. This means that you will likely be on your own. In our case, the previous guest took the garage pass from our Kasa unit and street parking is only available in 2 hour blocks until 8:00. The problem with the parking made us late for an event and was not satisfactorily resolved during our stay. Additionally, the internet was very slow and we had problems streaming to the very small TVs in the unit. The rooms and kitchen pictured on the Kasa website were not the rooms and kitchen in our particular unit, which was not nearly as nice. Although the unit smelled fine, the hallways smelled bad, there were stains all over the hallway carpet, and the wooden panels outside more than one unit had fallen off and were propped against the wall. The location was great but Kasa really let us down and did not make a real effort to resolve things with us. We will not stay with them again.

This was our 4th time renting at this location. The apartment was clean, fully equipped, and with nice furniture. We love the location near the park, trails along the river, restaurants, super markets and CVS, and the Union Station transit hub, the last stop on the line to Denver Airport.

Luxury apartment in convenient location. Likes: Great location and quiet area but central. Very comfortable beds. Nice shower and minty toiletries were good quality. So handy there was coffee in the kitchen. Good appliances. Dislikes: It was at the furthest end of the corridor from the lifts which was tricky with a lot of luggage when we first arrived.

Wanna feel like home while traveling?! The apartment is spotless clean. Spacious and better than any hotel room. I've been lodging in kasa for the last 1 when I come to Denver. Was never disappointed.

Spacious, clean apartment with all the amenities Great space close to downtown Denver. It was on the outskirts of downtown, so it was quiet at night. Clean apartment with all of the amenities. This is such a better option than a hotel room when traveling with kids and teens, especially if you are staying more than a couple of nights.

Loved it Likes: Loved the location it’s about 10 m walk to 16th street and right across from a park. It was a quiet neighborhood. It was easy to access public transportation and the pool was clutch on the 100 degree days. The pool is not busy. There were extra blankets and pillows. The washer and dryer helped tremendously. Dislikes: Would have liked more towels, wash clothes, and pool towels. Other than that we really did not have any complaints at all. Just the towel situation.

We loved our stay! Great location, very walkable. Will definitely stay here again on our next visit.

Clean, convenient to most places in downtown- walkable

Great place to stay, highly recommend. Check in process a little strange but other than that place is clean, nice, quiet, good value

Clean room. Parking, kitchen, washer were all great for our long stay. Pool was a nice option, very small pool meant just for sitting.

Great condo in great location for exploring Denver. Only recommendation is to change blinds…it was VERY bright at 6am.

Not a great experience

The communication from Kasa was pathetic. Their AI acted concerned but they were not. It was so bad on the precheck I tried to get a refund of my prepayment. I would of happily rebooked at a higher cost. The experience proved even worse. I will never use Kasa or Expedia again. Expedia should have taken responsibility when I asked for a refund. They did not. The most frustrating lack of customer setvice I have ever encountered. This is only the 2nd bad review I have ever written. I think that says something.

Great location & nice setup. Everything went smoothly. Enjoyed my stay.

Great space and amenities

What a perfect place to stay in Denver! I highly recommend staying here. The people are exceptionally welcoming and the apartment is extremely clean.