Reviews of Kasa Union Station DenverReviews of Kasa Union Station Denver

I really enjoyed my stay here. Very cute, clean, and comfortable listing. There's a variety of different but similar units so you may not get the exact unit from the first photo but we were able to work from a small table in the room where we thought we would work from the island. There's also fees for parking and pets separate you pay through a standalone app so factor that into your overall travel budgeting.

We had a wonderful stay. Apartment was stocked with all the necessities and check in and out was very easy. We will be staying with Kasa again.

Awesome apartment complex! Great stay!!

Such a beautiful place, so clean and well decorated, instructions were clear to check in and enter and the amenities were fantastic. Highly recommend!

It was basically just an over priced hotel but still nice in a great location. Very walkable. It’s not as much of a home vibe as the pictures give off; it’s a bit sterile which is great for a hotel I guess. I come to Airbnb for a home vibe but maybe that’s not what Airbnb is anymore. There was only one coffee cup in the whole room though so when two people stay it’s a fight to the death lol

I'll book a Kasa apartment whenever I travel to a city they serve. Ideally nested between the areas of Union Station and Lower Highland. Lots if things to see, do and eat. The apartment is well stocked with high end appliances and toiletries. Loved the online check in/check out. Kasa is well managed and the team is very professional. Was here last year, and I'll book a Kasa whenever I find them throughout my travels.

Awesome place surrounding area is amazing as well.

Loved it. This was an awesome place to stay during our family vacation. It was clean, spacious, and beautiful. Checking in and out was easy and hassle free. Also it was close to downtown. I would definitely stay again and highly recommend this place to others.

I think 5 is a fair score based on price, location, customer service and overall experience. We stayed for 10 days in December. Check in instructions are sent via email but also main codes etc by text message if you don't have data (like me, travelling from abroad!). But def make sure you have access to wifi to check the instructions beforehand (they send check in instructions reminder 24 hours before check in, then the entry codes 30 mins before). Amenities: - Shower gel, shampoo, conditioner. - Plenty of toilet roll, tissue boxes. - Plenty of spare towels. - Plenty of bin bags. - Spare blankets (but only one per room, this was fine for me as I was alone but might be a tug of war if two in the bed as it is a super king, and blanket was probably only king). - Hand wash in bathrooms, kitchen. - Dish soap. - Dishwasher tablets. - Laundry tablets. - Tea (not 'proper ' tea! herbal), coffee, sweetener, half & half pots. - Coffee machine in hallway that provides coffee, iced coffee, hot choc, chai latte. Customer service (via email): - I asked for more dish soap and this was provided the next day. - I also realised the conditioner bottle was actually shampoo which was a bit weird but asked for this to be replaced - again done the next day. Pros: - Secure parking, building feels secure too. - Neighbourhood felt safe. - Very close to Ball Arena (15 min walk). - Spacious rooms and massive beds. - All basic provisions and smart TV - Good heat control. - Good wifi. - Couldn't really hear neighbours (except for see below). - Dogs! It is a very dog-friendly building so you'll probably make a few friends in the lift! Cons (being extremely picky): - You are right near the railway so you will hear the trains and also for us occasional loud bangs. But nothing too intrusive and not a problem overall. - There were a couple of nights where the people above were thumping about - but this is not unique to this property! I always bring ear plugs and have my white noise ready so able to block it out. - Why only one tea towel? Most places do this and I don't know why! - It would be good to have an anti-slip mat for the showers. - It would be good to have anti-bac surface cleaner in the kitchen. - Rooms were a little bare - with bedside tables and bed - maybe chest of drawers would be nice? Although closets are very big. Also whilst big TV in living room, there was a smaller TV only in one bedroom (not a problem for me but could be for others!). Overall, we really enjoyed our stay and I would look at staying here, or another Kasa property in the future.

Property was fantastic and clean. Great location in the city perfect for all types of activities.

DO NOT STAY HERE DO NOT STAY HERE!!! Management (whom is not on property) took my deposit for tabacco being in my trash can stating I “allegedly smoked in the unit” their words exactly. The unit was NOT smoked in the tabacco was from trash in my purse, there was no smoking in the unit. Management did not want to hear me out at all they wanted to keep my money, because the maid went through the TRASH CAN. I’m disputing this charge from my bank so DO NOT STAY HERE!!! They will look for any reason to keep your money:

Convenient spot next to the Union! Responsive and friendly team. Would book again

Great property to stay in with lots of free amenities (gym, free Starbuck coffee machines, secured parking garage with ample street parking, lounge/work rooms, etc.). All of floor 4 is Kasa rooms. Prices, location, decor and size of the room was excellent. Overall, great first stay with Kasa, highly recommend the service and Union Station location.

We really enjoyed our stay! It was a beautiful complex and the check in/out process was so easy! It was in a decent location right by a beautiful park! would 10/10 recommend this place to anyone heading to Denver!

Great location.

Very nice place, great location, stayed for 4 nights, everything was perfect

My first time staying with Kasa and it was a really great experience. More space than a hotel room, and loved the location. Definitely plan to stay with Kasa again in the future.

I booked on Expedia. This is closer to an Airbnb than it is to a hotel- if I had wanted to stay at an Airbnb I would have. The entire check in process is online and it is way, way too long. You have to scan your face and send in pictures of your ID. There is no front desk at the building like there is at a normal hotel, so you’re at the whim of customer service for the entire stay. Please, if you’re like me and you want a regular hotel experience, don’t bother booking here. I wish someone had left this information in the reviews before I booked, as it would have saved me the non-refundable booking, so I hope I can save you the trouble!

We used this property for its location and it did not disappoint. We were able to walk to and from the Ball Arena. The property was clean and comfortable and there is a Park located right across the street where we were able to walk our pooch. We are very satisfied with our stay.

The apartment was very spacious. The rate was great! It was easy to get in and out of the building. The furniture is pretty bad quality. Our coffee table was pretty much broken so was our dinning chair. Food wasn't near by especially walking in very cold weather. I would still recommend the place based on price and the space. We booked for 3 nights. Having a kitchen was my favorite part.

2 bedroom 2 bath apartment was very comfortable! Fully stocked with all the essentials. Kasa team was very proactive and super responsive to all inquiries. Would highly recommend staying here.

This was perfect for us Comfortable bed, lots of towels, clean space. Location for visiting Demver is great. Quite walkable and close to busses and trains. The coffee station was great Supplies for cooking could be better .. And the blinds let in light at night which could be an issue if you need to sleep

Great time, great location, would return!

This is a lovely place with an excellent fitness facility. The only concern is virtual check-in places more of a burden on the customer than a hotel.

This was a fantastic experience in a great part of town. The building was beautiful with great amenities and quiet apartments. Check in and out was a breeze as well as parking. Will be staying here again for certain.

When we arrived there was not the same number of beds as listed in the listing. Besides that, the location was perfect and the place was gorgeous. Free coffee on every floor, renovated unit, great views of the city!

The self check in went well and that was great as it can be daunting not having anyone at reception to meet with you. The online instructions for check in were easy to follow and extremely useful. Great location, within walking distance of supermarket and other food outlets. I really enjoyed my stay here. The rooms are very comfortable and have everything you need for an extended stay (ie. great kitchen facilities, coffee and tea available, bed, washer and dryer). The area is also very safe and close to the city, train station and the mall bus. I will definitely stay here again next time I am in Denver and will recommend to others.

Such a wonderful trip and great location! Close to everything, beautiful building and rooms, super clean!

Gem This building is fantastic. Everything was perfect. Easy self check-in and checkout. Our unit had everything we needed for a weeks stay and we had absolutely no problems at all. KASA is great to deal with.

Location is wonderful. Walking distance to two supermarkets and Union Station from which you can get anywhere. Wonderful shopping, restaurants, and bars nearby. Place was easy to access, clean, quiet, and check in and check out was easy.

Hello. Is there washing machine in each room?

Great stay! Great apartment, great location, good value. With serious problems at check in and check out. We'll definitely be back, but next time will expect check in and check out hassles. The problems were all manageable, all eventually resolved, and all should have been avoided. This is basically corporate housing: a nice newly done 1 bedroom apartment with an office room. Good kitchen: stove and oven, microwave, dishwasher, etc. Trying for a hipster vibe (record player in the living room) as envisioned by corporate marketers. The building is full of furnished apartments with one floor run by Kasa. It was really nice and comfortable -- they could use a few more dishes and forks and such, but it was basically great. And the location can't be beat: right across the street from the Commons/Confluence park. Right on the river. Easy walk to Union Station and to all of downtown Denver. And easy walk over the river to LoHi. Really can't be beat. Very quiet -- no downtown noise, no highway noise. (Definitely better than the Kasa building on the other side of I-25 where you'd hear the traffic roaring.) But ... give yourself extra time at check in and check out. We paid for parking in the garage, which was great. Except ... the garage door opens using a pass (like the pass for a toll road). And our pass never worked. This took us a while to figure out at check in. Can we just not follow instructions or is there something more wrong? Eventually someone else let us in the garage. And every time after that, we had to wait for someone to enter or leave in order to get into the garage. The pass was just broken. And at check out, they locked us out of our room a half hour before checkout. The code for the door stopped working. I'm standing outside the apartment trying to return the (broken) parking pass with half our bags still inside the apartment. And the code doesn't open the door anymore. Luckily my partner was still inside and she could let me in. But, if I'd been travelling alone, I would have been screwed. Presumably if I called the 800 number, sat in a support queue, eventually a Kasa rep would have been able to help me, but c'mon. I'm trying to leave and you've locked me out. (I corresponded w/ Kasa after the fact and they blamed it on the change away from daylight savings time. Sure, fine, whatever. You locked me out of my apartment before check out time! Not cool. I'd rate the stay as 5 stars, except for these hassles.) So, we'll definitely stay in this building again. Best stay we've had in Denver. Next time, we'll plan on an extra hour at check in and at check out so we can deal with any problems. But, we're also looking forward to that next time!

Captain's wings This was the first time I have used Kasa. My family and I were traveling to Denver to see my son get his United Airlines Captain's wings. I was looking for accommodations that could keep the family together and would allow my 2 and 1/2 year old grandson room to roam. I was so impressed with the communication from the very beginning of our booking. The incredibly detailed instructions were so helpful. I was so happy with the wonderful 2 bedroom, 2 bathroom, living room and kitchen accommodations that I am trying to use Kasa on my other trips...do not hesitate to use this company.

Had a great time at this listing. Beautiful decor and perfect location!

The apartment was great! Very well located, close to both LoDo and LoHi. Very airy and bright, full of sun all day and clean. Staff was helpful and check in instructions were easy to follow.

Better than a hotel Got a full studio apt for less than a hotel room. Easy check in, great amenities, close to everything. Self check-in was fast and no pointless front desk banter. The kitchen and living room made it feel at home. Everything was comfortable and way nicer than most airbnbs.

The apartment itself was really nice, but it did feel dirty. There were stains on the bathroom door that appeared to be very surface and the throw pillows had stains on them but other than that the location is great and it was a good amount of room

The Kasa was amazing, very clean. The view, day and night was spectacular! I would have given 5 starts, but there is a very strong smell in the lobby. It gave me a migraine each time I had to pass through it. Maybe they could tone down the entrance smell? Everything else was tip top!

Very clean, bright accommodations, centrally located in Denver, minutes from sports venues and other events. Balcony was nice. We loved Riverfront park and the whole vibe.