Reviews of Kasa Union Station DenverReviews of Kasa Union Station Denver

Beautiful condo and property. Spotless. Great location across the street from a very nice park. Very dog friendly.

Amazing place, has everything you need especially for an extended stay. Location was across the street from a very nice park and river. The room has all the amenities of home )including full size washer and dryer, induction stove, microwave, full fridge with ice maker, dishwasher, cooking utensils, silverware, tableware, etc. room layout is modern and comfortable as well. Underground parking was always available and close to the elevators

Great unit in a great location.

Great location and modern unit with all facilities! Walking distance to all point of interest,

Great place! Great location!

Super nice apartment in a lovely building. Really liked this place. Across the street from a park and the river trail. Short walk to convenience stores, restaurants, and the transit station.

Property was clean and very nice. Great park across the street and walking distance to great restaurants.

AWESOME LOCATION! Everything is right out the door! Parks, river access, restaurants, bars, and transportation! Really nice new building with all the amenities. Nice rooftop deck to take in the views! Communication and access was really easy.

Perfect place to stay in Denver

I stayed in the kasa work for 6 days. It was everything I needed: comfortable bed, great shower, washer/drier, park with jogging path across the street and an on-site fitness ctr when it rained. The free Starbucks machine was a wonderful surprise. There were always electric scooters and bikes there, and it was a quick walk to grocery and pharmacy. Two thumbs up!

Great for a long weekend, not well equipped for a long term stay. I booked the 2 br king/king for 30 days. The lodo location was awesome! So much to do, very walkable. The food is amazing and I loved taking my pup to the dog park. I felt safe in the area. The apartment was spacious and had great lighting. The furniture and beds were very comfortable, washer dryer was new and worked great. Upon checkin one of the two access codes didn’t work. I contacted Kasa and they sent another code that worked. My apartment had not been cleaned prior to my arrival. I contacted Kasa and it was quickly resolved. There was a plumbing issue I found on day 2 that took a few days to be resolved. The second bathroom shower and sink were unusable during that time. The description stated there would be a dedicated workspace with a desk or table and comfortable chair. There wasn’t one. I had to work at the couch and coffee table - very uncomfortable. I reported this to Kasa, they didn’t respond. There weren’t any cleaning supplies provided. No windex, vacuum, cleaning cloths et. I scheduled a Kasa cleaning (I planned to pay for this additional charge weekly since there weren’t cleaning supplies or a vacuum to clean the pet hair off the carpet). They didn’t show up. Part of the terms were to be away from the apartment for the 3 hour cleaning window, because of this scheduling headache I didn’t attempt a second cleaning. One tv remote was missing, one smart tv wasn’t connected to the Wi-Fi (Wi-Fi had a 2 step login, so wasn’t doable using the typical settings). There were only 5 hangers provided per closet. I bought some for my 30 day stay. I bought cookware to use. The cookware provided had burned on food that I couldn’t clean. I wanted to love my stay, but I spent too much time and effort revolving issues that Kasa should have caught before I checked in. For the price I paid I expected more. I left early and won’t be staying with Kasa again.

Perfect place to stay in town, Close to Union Station. Short walk to everyday necessities but nothing crazy.

Check-in process is complicated but they walk you through it! Place is in a great location and very nice

Great location, near downtown Denver and anything you need. Guest services and communication was excellent. I’d stay again in a heartbeat.

Great place and location. Instructions were detailed and helpful. So nice to have parking be included. Will definitely recommend.

Great place! Will stay again.

Kasa is situated in a very central location, easy to access the park & nearby neighbourhood of LoDo and it’s restaurants. The kitchen is well stocked with cooking equipment and the free coffee was much appreciated!

Nice location and parking!

Great location, great amenities, and great service.

Beautiful room, whole building was sparkling clean. Good communication when we had an issue. Convenient location and parking. Would definitely stay here again.

Great downtown location, nice apartment and comfy

Great location, nice big place.

My husband and I stayed in Unit 404 for 6 nights and loved it. The bed was very comfortable and we utilized the extra office space as we were both working remotely. The bathroom was large and the provided bath products smelled great. The building amenities - gym with peloton bike, hammocks, outdoor grills, indoor tables/sitting space, etc - were very nice and we used them all. We had a view of both the pool (currently closed) and the park across the street which was very nice. The kitchen was adequately stocked - but bring your own oils, salt & pepper etc. We would stay here again!

Great location in downtown Denver! The apartment had everything we needed for our quick trip and was clean and comfortable. The included parking space in the building’s garage was definitely a plus!

Do not rent with Kasa. This is not a "true" AirBnB Host. Kasa is a third party company running a hotel chain out of California through AirBnB. If someone asked me if I'd rather be tied up in a bag with one of Denver's saltiest, dumpster raccoons or rent with Kasa? My reply, "How big is the raccoon? Nope. Never mind I'll take the bag." I'll provide the list of issues and then an explanation of each one: -Third party Redundancy in booking -Not the room pictured in listing -Noisy -Stained surfaces and bedding -Spam calls -Endless messaging and interruptions -PARKING issue Third party issues included having to re-enter EVERYTHING (and more) that I provided to AirBnB. They had me create a login for their separate site, enter personal, payment, and agree to more policies. It was like banging my head against a wall. I will admit it was tucked away in the listing details but having never had to look out for those details, it feels sneaky. Also, I use AirBnB to support OWNERS who are helping their mortgage out. Not a big company based half the country away from my stay. Not the room pictured in the listing. The pics clearly had a room with a kitchen island and different arrangement. Not a huge deal but I planned to have friends over I was visiting for cocktails and appetizers before we hit the town. Noisy. There was a high pitched whine coming from the locked owner's closet. Also, very little privacy as you could hear anything in the hallway as well as the goings on in other rooms as you walked down the catacomb like hallway. Babies crying and babies being made could be heard. Stained surfaces. The comforter and headboard on the bed had stains... yummy. Also there was just a chunk of the flooring missing in the bathroom hallway. Spam calls. Not something that I can prove but food for thought; after entering my phone number into Kasa's website, I received 3-4 "Spam Risk" and "telemarketer" calls a day. Not Kasa reaching out to me (they come across as a CA number). Interruptions. Kasa sent me messages asking about my stay after I was checked in and dealt with a check in issue (see below) Me: "Vacation yay!" Kasa: "How is everything? Whatcha doin now...". Felt like a bad seller on Amazon hitting me up for reviews. PARKING. This was, hands down, the worst issue. They listed parking, great! It was in a parking garage, even better! The clearance for the garage parking... 6ft 8in. I'm 6'1" and thought the ceiling felt close. My truck couldn't fit. Called Kasa and Misty (or Missy) said i should download a parking app. On my own. Tried to get some clarity on the whole issue and the reply was, "I'll do my best". So after driving 4 hours I spent over an hour trying to find a garage that could accommodate my vehicle. Then had to PAY OUT OF POCKET, submit a receipt, and then be reimbursed 3-10 business days after my trip. Darren was the only Kasa representative that was effective. He waived a fee and made sure to communicate clearly with me. That's the only flicker of light in this abysmal experience. I'll make sure to triple check listings in the future and only stay with owners and will never use Kasa again -CH

Great location, the place was comfortable and clean. Would definitely use it again if I am back in Denver.

KASA provided a nice housing option in downtown Denver. The property was clean and conveniently located. This was the first time using a virtual process so it took a little while to get used to. But, it works wonderfully. Nice experience. Kudos to Kasa.

Everything was excellent except wifi was really slow.

Thnx

Great place. East check-in

This AirBNB was in a great location and is a 7-10 minute walk to restaurants, bars, and the baseball stadium. The room was clean, had nice some nice amenities (washer/dryer, coffee machine) and the bed was comfy. The parking pass was also a nice perk since there's parking restrictions in the neighborhood.

This place is great. Very clean and nice. Close to the park and downtown. People in the building are friendly.

Basically a hotel-like experience, except for the cleanliness: the floors were a little dirty, as were the sheets. Check-in was easy, though, and the unit was easy to find. The entire 4th floor of this building is Kasa units, apparently, so there are sometimes passive aggressive interactions with residents who are, very understandably, weirded out by the whole thing. Anyway, not much to complain about. Very straightforward Airbnb experience.

The location was great, the layout of the condo was good. Everything worked. Cleanliness was an issue.

This is a very nice property, modern finishes and immaculately clean. Great location, very nicely appointed. Disappointed that the exterior door code to the building that I was emailed 30 minutes prior to check-in did not open the door. Necessitated a call to kasa to get the correct code, was stressed that should have been avoidable, that was disappointing. Overall very nice property, And would recommend for a stay in Denver for someone wanting to walk easily to downtown, Coors field, and Union Station. Whole Foods Market within a five minute walk of the property, and a very nice park across the street. Lots of folks walking their dogs, so dog lovers will particularly love this property and location.

We LOVED our Kasa stay in Denver and will definitely look into Kasa accommodations for future vacations. Having our own entire apartment was so much better than a single hotel room, and it actually cost LESS than most of the nicer hotels in Denver. The entire 4th floor of this newer apartment building was just for Kasa guests, which was kind of cool. The unit was lovely with clean & stylish decor, comfy bed & pillows, a cute little balcony, an in-unit washer & dryer, and plenty of space to stretch out. We were able to have Denver friends over for drinks & games, so it felt more like a home away from home. The location was wonderful - easy access on & off I-25 for day trips, right across from the park for walks along the river, and walking distance to Union Station and many great restaurants. King Soopers & Whole Foods are also within walking distance for stocking up the kitchen. The amenities at this apartment complex were also terrific - excellent fitness facility, rooftop deck overlooking the park with fire pit & BBQ grills & seating, outdoor pool (not open for our stay), game room/lounge, and more. Free parking in the secure garage was also much appreciated. The check-in process was a bit complex, but we figured it out just fine. It would have been great to have some kind of in-person interaction with Kasa staff, but their customer support via text & phone was super helpful for dealing with a Wifi/TV connection issue.

I would gladly give this place 10 stars for location if that were an option! We loved being so close to Union Station, and being able to walk everywhere. The apartment was very clean and exactly as described. Would definitely stay again.

We had a wonderful experience with Kasa Denver. This was a perfect location in the city and we were able to get around to the fun places downtown within a 10-15 min walk. This is right across the street from a park so there was lots of people out and about walking their dogs. We felt very safe in this location. Our room was very clean and nice. Large king size bed, one TV in the living room and one in the bedroom. Large bathroom and the kitchen was a good size too. They had a dishwasher and a washer and dryer in the unit as well. The customer service was excellent here. Anytime we called they answered and helped us within minutes. Our garage door opener didn't work the first time and we got a new one from the property manager not even 5 minutes later. I would suggest taking the key pass that is on the lanyard with you when you leave so you don't have to deal with the key pass code entering the building or in the elevator. It was much quicker that way and we could enter from any part of the building then. The only thing I would say could improve is how dry the room was. The sheets were very staticky and dry so we popped them back in the dryer with a lot of dryer sheets and that helped. Overall excellent experience and would stay here again as well as recommend others staying here.

Really great experience. Nice location, great gym and wifi. Clean. I would recommend this apartment building.

Really happy with the unit and location. We had an issue with our door code to get into the building but the Kasa team was responsive and able to get it resolved quickly. Would definitely look at staying here again next time in Denver.

Such a great place to stay