Reviews of Kasa Union Station DenverReviews of Kasa Union Station Denver

I was promised that the pool would be open on September 17-19th. When we arrived it was drained! Kara Denver promised a $200 refund for this issue but as of this date, October 9, I have yet to receive the refund. Most disappointing!

My boyfriend and I came to Denver for vacation and stayed at Kasa for 8 days. It was convenient to everything. The highways are right there, the train is a short walk, and lots of food choices nearby. Plus, electric scooters and Lift are easy to get. It was extremely easy to understand how to check in. We had no issues, the directions given are very easy to understand. Since there’s no front desk, we did see the cleaners and few times in the hallway and they were always nice and checked to see if we needed anything. The room was exactly what we needed. A small kitchen with the basics and a double sink bathroom was perfect for my boyfriend and I when we were getting ready. The bed! I’m pretty sure the best best bed of any place I’ve ever stayed. I could have slept in it all day. Honestly, I was impressed with Kasa. I would recommend it to anyone looking for a apartment like stay. It’s similar to a hotel but also an Airbnb. The perfect blend of both. I will definitely be looking for another Kasa on my next vacation.

Great location, easy check in, awesome communication! Thank you!

This apartment and location were great! Free parking on site was a big deal for us as well. The place was clean and well-appointed, and we were in walking distance to anything we might need or want to see.... will definitely stay again, and recommend this to friends.

This property is great if you are looking for a little home away from home. Great apartment in a great location. Check in got delayed, but they were in constant communication and kept us updated on our rental status. Location was great as we enjoyed the park across the street very much.

Was able to access an early check in. Clean, great location and spacious.

Nice gym.

We loved having an apartment for our multi day stay. Our unit faced a courtyard and was very quiet. The apt had everything you could need, down to laundry supplies for the in unit washer/dryer. Super convenient spot, walkable to many great areas, including train from the airport. When needed Uber’s were plentiful and fast. When we had a question,the customer support team was quick to respond to our text and very helpful. The area skews younger than we are, but we loved it and would stay again in a heartbeat.

Our group really enjoyed our stay at Kasa. Checkin was extremely easy and they provided very detailed instructions before our arrival. We were impressed by the cleanliness of the unit and how roomy it was. Loved hanging out on the balcony and that we could open the big windows since the weather was so nice. Our view of the city was very cool also. We felt like Denver residents for the weekend! The residents we met onsite were all very nice and no one treated us strangely for being AirBnB renters :) This building and this area is definitely not a party atmosphere - it’s calm and quiet- so there are a lot of strict rules to follow like no smoking, no vaping, no noise past 9pm etc. , with warnings about smoke and decibel detectors in units. Also our unit came with a parking garage access card- we didn’t have a car with us, but if we did this would have been a game-changer. The location was cool, although it wasn’t quite “in the middle” of a bunch of things- it was near a lot that we wanted to get to . You have to do quite a lot of walking and cross the bridge over the train tracks to get to many things … I would say you can get to a few things in about 10-12 minutes, and then more bars / restaurants etc in more like 15-20 minutes. We ended up taking an Uber for most things on a time crunch which was fine and cars were easy to call in this area . we also used the rental scooters sometimes when we could find them available (finding 1 was easy, but finding 3 was hard at times). We would stay here again, and it was really a good deal compared to similar units around Denver that were much more expensive. Thank you for everything !

Very clean and spacious. Location was across from a huge park and walkable to almost everything

Kasa’s AMLI Riverfront Green is the nicest building in the greatest location for my Denver visits. I love having a full kitchen and the location to parks and restaurants is perfect. This is defiantly my home away from home when I’m in Denver.

On September 16th,2021 we attempted to check in to KASA Denver Union Station. We were there to attend a funeral. After reading the check in instruction we attempted in vain to get in. It would not recognize my phone number. We tried with the code. We called Kasa and finally after someone answered, he said that maybe it did not recognize my phone because I did not add a 1 prior to the area code. Also the code used an "I" rather than a 1 (one) or the other way around. Frankly, for a platform that relies so heavily on technology, KASA should have worked out the technological kinks a long time ago and instructed people to place a 1 before the phone number and definitely not use confusing numerals/alphabet letters. We finally got into the apartment 35 minutes later and a cleaning lady was shampooing the carpet (at 3:20 pm, which was well AFTER check in time. The carpet was soaking wet. So wet we could not walk without placing towels all around the apartment. We called KASA again, someone after 23 minutes said we could move apartments, but we had to leave to attend the funeral. By the time, we got back, the carpet was just damp and we were tired and did not feel like moving apartments, so we never changed apartments, which again, being that KASA is a platform that relies so heavily on technology, KASA should have figured it out that we never checked in to the other apartment. Which brings us to the next day, because we were locked out of our apartment for 45 minutes after having attended the second part of the funeral/memorial and being exhausted. We called yet again, and after speaking with a team member who reads off of a script saying she was "really sorry for our inconveniences" , whereas all we needed was to get in to our apartment, she hung up. We called gain, and finally after a long day of grieving and 45 minutes of being locked out, she issued new cards. We were not able to access our apartment for 103 combined minutes out of a less than 48 hour stay. It does not seem like yKASA cares about customers, despite the platitudes on the phone.

Great location, walked to everything.

Extremely overpriced out of market range. I started looking at Kasa in cities where MintHouse is not available, but the monthly price ranges are not in line with market. They have very robotic, impersonal contact style. Can't negotiate any agreement for very long stays. I am really disappointed in this, as idea is great. There are just companies that do it better today.

This apartment is amazing and can't beat the location if you need a downtown place.to stay. We enjoyed the park and walks to many restaurants, etc.

Took my Fiancee to Denver so we could enjoy the weather and attend a Red Rocks concert. We didn't need a lot of hotel services, just a comfortable place near the city center. After looking at full service hotel rates, we decided to book with KASA who had a slightly lower rate with comparable amenities. Maybe the only negative would be that the pool was closing that weekend so a heads up would have been nice but I doubt KASA knew this was going on because we were told by a neighbor that it was something the managing company decided to do this year.

Had a lovely time staying, the area was great, it was clean and the amenities were awesome!

Really nice, easy to use check in and comfortable!

Love the area

Great location within walking distance (or via rental scooters) to downtown area restaurants, shops, bars and the stadium. The suite was wonderful and clean.

KASA is a great alternative to a hotel. My family stayed in Denver and felt the building was safe, clean and well run. We loved a full kitchen and a washer and dryer. Would definitely return. Felt more like a home than a hotel room. Pool and gym were great

The apartments rented By Kasa in downtown Denver are absolutely beautiful, clean, and well maintained. The pictures do a great job, but the apartment still exceeded my expectations. Our apartment faced the pool, but it was never too loud and we could not hear our neighbors inside the apartment either. There is complimentary Starbucks in the main lobby and outside the elevator on the floor rented by Kasa. The apartment we rented had full sized appliances and all of the cooking utensils we needed for our stay and there is a Whole Foods 0.2 miles away. Many other restaurants and bars within walking distance, as is Coors Field. Underground parking was provided at no extra cost. After hours, contact free check-in was a breeze with Kasa’s detailed instructions. Great apartment. We love Denver!

The apartment is very comfortable. Lots of space, clean, bright and has everything you would need. It is great to have a full kitchen and balcony. Lots of good, healthy food options nearby. Check in was difficult. The confirmation codes need to be easier to understand. We struggled with checkin and saw many others have issues with the contactless checkin.

Wonderful location and apartment! The coffee bar in the morning was perfect, walking distance to so many great things, and parking was super easy. Felt safe and clean. Will absolutely stay here again.

Overall a really good stay. Highly recommended. Great communication, good location, parking a plus. Only feedback is that it was hard to get an early checkin even though I had requested it in advance. There was confusion on the checkin time (3 vs 4PM) and, as I was traveling with young kids, I had requested a 1-2PM checkin time. It was declined and was told it’s because of the extra time it takes due to additional COVID cleaning procedures. While I appreciate the diligence around cleaning, the normal check out is 11AM and it’s surprising that 5 hours are needed for cleaning. I was finally able to checkin at 3:30 but was not ideal.

We enjoy our stay at the apartment. It was spacious and clean with most of the needed amenities. The location is perfect, right off the main highway with a wonderful hiking trail right outside and lots of restaurants. The free Starbucks Coffee machine is a real bonus.

Really cool location, love the amenities including pool, rooftop areas and self-serve Starbucks coffee on demand. The layout and entrances we're a little convoluted and inconvenient.

Great location with great amenities.