2/10 Rating
AVOID
Likes: The free water in the reception. The staff tried to help as much as they could, but were let down by the management of the hotel.
Dislikes: Upon checking in at the hotel we received notification that 2 of the main reasons why we booked the hotel, for the laundry facilities and the gym, were both out of order for the entirety of our stay. If we had known that this would have been the case, we would have cancelled our booking prior to arriving and gone to another hotel. We tried to cancel the rest of our stay so that we could go to another hotel, but the hotel staff said this was for Booking.com to sort, even though Booking.com said this was in fact for the hotel to arrange. In addition to this, one of the lifts was out of service for the entire trip which meant there was only 1 operational lift for guests to use which wasn't ideal.
We also only received housekeeping on one of our days, and this was only after we requested this from the staff after going downstairs. They said that on our dashboard it had been set to 'do not disturb' and so the room hadn't been cleaned, even though we never set this setting ourselves or could see this setting when we looked at the dashboard ourselves. When the housekeeping was done on the one day, they didn't replenish any of the teas in the room and left rubbish on the sides.
Overall we were very underwhelmed with our stay and I can't say I would recommend anyone to stay here. In addition to the hotel not being up to standard, the surrounding area is not a nice environment with lots of homeless people around. If you're thinking of booking this hotel, do yourself a favour and reconsider and go elsewhere, as if you do get any problems with your stay they're not likely to be resolved.