4/10 Rating
As others have said, this place is basically roadside motel-level quality with a solid, central location in Detroit and a large room in terms of sq footage. I'll start with what's bad:
Cons:
- Literal greased disgusting hand smears on the closets and front door, see pictures below
- what appears to be food smears behind the front door??
- an actual hole from the closet door stopper
- no pictures but the bathroom sink would take 30 minutes to drain
- because of this, we arrived and found a nice helping of beard shavings in the sink, wonderful
- probably the thinest walls I have ever stayed in - anyone speaking outside the front door sounds clear as day even if you're at the deepest part of the room. i could hear elevator chimes going off all day/night
- SERVICE: there is literally no one manning the building, so do not expect any form of customer service. you have to text a phone number to get a response, and most of the responses are chosen from a menu of default responses. for example, it took me 30 minutes to get an answer about how to unlock the luggage storage doors after multiple back-and-forth exchanges. if i was speaking to a robot on the other side i would not be surprised
- I reported the clogged sink and asked them to fix it - their response was as follows: "we aim to have it resolved in 24 hours but times may vary. to address this promptly, our team will need to aaccess your unit and we are not able to provide exact time frames for their visit" - they are basically saying someone will enter our unit unannounced and we can't do anything about that... absolutely insane
- 7/11 downstairs sounds convenient but a bunch of random folks just hang out there often, not a great feel
Pros:
- extremely fast and consistent wifi
- very central location
- room is very spacious and there is an in-room full kitchen / dishwasher / laundry
Overall:
It's clear nothing is going to change about this place. Would NOT recommend and would not stay here again; glad I only had 48 hours in there