Reviews of Kasa Downtown AustinReviews of Kasa Downtown Austin

Very well kept perfect location right in the center of Austin. Clean unit and great building

Had a GREAT experience staying with Kasa on AirBNB. Hope to do it again sometime! Room was great, bathrooms were clean and well stocked. And they provided coffee with creamer and sweeteners. The apartment also had a Smart TV, and we were able to watch Netflix.

The location is centrally located to many of the tourist hot-spots in downtown Austin. The unit was spacious with a great balcony view of the city. The bed was extra comfy and the convenience of having a washer and dryer in the unit was a major benefit for the stay!

Good location, comfortable and quiet Apartment was in a good location, conveniently located to lots of the sights and sounds of Austin. Very quiet building.

Clean and comfortable in great location Great location and apartment was exactly as advertised. Very clean and comfortable for our group of 4. The KASA staff were very responsive to our texts. Highly recommend!

It was a very roomy loft style apartment. We were able to work in a quiet spacious environment and had plenty of room for relaxing. The kitchen is very well equipped. This is an ideal place if you're staying more than a couple of nights. We never felt cramped like we would have in the average hotel room. This was our 3rd time at this location and we will definitely book again. Communication was easy and very quick to respond.

Location was great. Place was clean and easy to find. Check in and check out went smoothly.

My Kasa Experience This place was absolutely amazing. Great view close to pool but be mindful of pool security guard. Make sure you add if you have company or guests he will check. I had one guest but called leasing office to Byrd’s him as a guest they handled it accordingly. Again nice place especially for price per night. Will stay again for sure.

Will definitely stay here again Communication was excellent. The property was in tip top condition. We could still smell the freshly cleaned floors and counters upon entering. Great closet space which was unexpected. Also, incredibly helpful having washer and dryer in the room during COVID. The kitchen was fully functional. A few issues: the tv in the living room would not connect with the internet even after reboot; there is only 1 fork; there are only 3 hangers. These minimally impacted our stay, but definitely were noticed.

Overall a Kasa has a lot of high points. The location is great. The parking is a plus. Clean, well kept and roomy. Our only issues were 1. The pool is closed due to Covid and that is not clearly stated when you make a reservation. Since that was one of the reasons we chose it we were understandably disappointed. 2. The kitchen had only 3 glasses- all mismatched. 3. When we arrived our parking card didn’t work because it said we were already inside. It was not straightforward to get sorted. Otherwise great value and we would stay again.

It was just like being home! I didnt have to worry like at a hotel. So easy to check in amd check out. Not a single bad thing to say.

Property was in an amazing spot; Room was honestly just perfect! The whole look of it was amazing. I would definitely recommend and stay again

Management and parking situation The place is very clean and nice but the people who are managing the property take forecver to get the place ready for you and make mistake in my parking pass where I had to pay $50 for one night and they didn't even offer to pay for half of it.

Two nights in Austin. Key code would not work when I checked in - aggrivating Very clean, spacious and comfortable, but minimalist decorations. We were on the Lavaca street side = way too noisey

Dirty room, service didn’t follow through When I arrived no one was in the lobby. I waited 10 minutes for service, and when someone finally arrived, it took an additional 10 minutes to set me up. My room was very dirty (floors were filthy, large clumps of hair) and I asked for this to be made right, they told me it would be by the time I returned that evening from dinner. Upon my return my room hadn’t been touched and I was charged for that night.

the property was fine, maybe a little noisy but that is being downtown. I thought it was a nice touch having ear plugs by the bedside. My biggest complaint would be-- the room not ready when we arrived around 5:00, had let them know I planned on being there at 4:00. Since my friend and I are not youngsters standing waiting at the elevator for 15-20 min. was not the best opening for our stay. Little confusing getting the elevator, but once we finally got into the room it was very comfortable

Poor access steps and inadequate on-site assistanc The unit itself was great. However, access process and communication is horrendous. They need to have a front desk person. The access instructions came through 45 minutes later. I had to call hotels.com multiple times to finally gain access. Additionally the unit is not listed on google maps which took me to another unit several blocks away.For someone used to business travel, this was very inconvenient.

The staff is a quick text away should you have any questions, consternation, or requests. Great atmosphere!

The place room itself was nice. However, the code to get in my room did not work upon arrival and I had to wait for someone to come out and let me in. The TV in the bedroom did not work. The closet smelled terribly. The building was under construction, and they ran construction all night - so sleep was out of the question. Also,

great soot! Great spot lots of room! Will stay here again when I’m in dt Austin. Only complaint is there was no comforter in the apartment. Just a sheet so was cold.

CHOOSE THE GUILD!!! Location is amazing!! Went for New Years Eve/New Years day quick trip. Pretty much walking distance to all the good spots or quick Uber to S Congress was $6. 7 minute drive to Rainey St. Not noisy at all, only took the car out once to venture out. Bikes and scooters available at every corner to ride along the river and to get around downtown. The room was perfect! Full kitchen, bath, and bedroom! For the cost highly recommend vs getting a hotel. Staff was great and very attentive but overall stay was smooth sailing didn’t even have to bother everything was pretty much self explained once you get into the room. Easy access in and out the building. Jo’s coffee shop was awesome and having Royal Blue Grocery downstairs was so convenient. Definitely booking here again!

Great location Perfect for our stay in downtown Austin. Everything and more tan expected.

Great location, great facility Loved the location, the modernness of the unit. We old folks did have some technical issues with the fob for parking and with the room card working in elevator, and in general the manner of communication (forms to be completed were sent to my husband and he did not relay the information to me) (fancy coffeemaker) but all worked out just fine. The accommodations and room amenities were top notch. Loved it! Would definitely stay here again.

Experience Place had a unique atmosphere and not your typical hotel experience, felt more like you were at home. Good location to catch the downtown scene.

Would definitely stay here again! We felt this was an exceptional value for the quality of the apartment and the proximity to such great bars, restaurants, etc. The apartment was clean, well-appointed and modern. Laundry, coffee, water and various condiments were present. The clear directions from Louie and the ability to text HQ was also appreciated. The gym was nice.

It’s perfect Right in the middle downtown. Spacious, I will be staying here from now on.

Unacceptable I have used the Guild twice now and because of my most recent experience I will no longer give them my business. I had a great experience my first time using them, but this most recent time I was provided misleading information twice before my stay. At this point I decided to keep my reservation because they seemed genuinely apologetic and I understand mistakes happen. Then for a third time they broke my trust as a consumer and without my consent or knowledge after I already paid for my room almost a month in advance, the day of my stay an overcharge appeared on my bank statement of an additional $136 and they said it was accidental. Taking $136 from someone accidentally is not a small mistake in my opinion and instead of being apologetic they simply said “we refunded it, but there is nothing else we can do” Now it’ll take an unknown amount of days to have money returned to me that should’ve never been frankly stolen by them. The single reason I didn’t cancel my entire reservation was because this happened the night of my stay, on New Years Eve, and I knew I would have a hard time finding somewhere else to stay as I was literally on my way to Austin when I found out what they had done. It was just a horrible situation that they put me in. A businesses transparency, trustworthiness, and merit means everything and hopefully moving forward they keep that in mind and this won’t happen to anyone else because it is simply unacceptable.

Nice loft in the city What a great place to stay. The loft was located in the downtown Austin. Our room had a city view of Austin. We were very impressed and can’t wait to stay there again. For a family of 5 , we were very comfortable in the loft.

Awesome Downtown Spot Great location and awesome downtown view. Great places to eat and watch a movie are just a walk away.

Coola kompisens lägenhet ? Superfräscht och trendigt. Som man har lånat sin coola kompis lägenhet. Kommer garanterat tillbaka

Love to stay in Guild Ｉreally like this hotel. Functional, spacious, clean, comfortable, convenient, just lovely!

Usually stay in hotels. Having an entire apartment for the price of a hotel was wonderful. And the staff were incredible.

location is good. toilet didn't work very well. Finishes are cheaply done. but the place is really big

Great value The directions to enter a pretty easy if you follow them. The response time via text if you have questions is wonderful. The unit was clean and simple. It's sort of basic but nothing wrong with that. The location was great- there is some noise from outside but you're in a city so that's to be expected. All around wonderful experience.

Great place to stay in Austin. This was a very nice surprise. The wife and I were looking for a place to stay downtown and the price of the Guild offerings kept drawing in as the nice hotels in town were quite expensive. This is a different type experience than your normal hotel stay and it may not be for everyone, but it was definitely for my wife and I. This is a nice roomy studio apartment rather than a hotel room per se. I felt more like a local staying here than a visitor. There was ample clean towels and linens negating any need for house keeping for the few nights we stayed. The complex in which the apartment is in is clean and secure. Overall, I couldn't be happier with my stay and would actually opt to stay at a place such as this on future trips.

It was made simple to navigate the process and I was blown away by the decor, the area and amenities.