8/10 Very good
Poor first impression, but good second.
Okay, so here’s the deal: we arrived on time to check in, per the (rather convoluted) check-in instructions. We got to the door opened it...and the room was still dirty. Unmade bed, dirty dishes, dirty sink in bathroom, towels on the floor etc... My wife is an intense germaphobe, so this was a bad look from the get-go. I will say though, that once we made them aware of the problem, they quickly got us upgraded to a better room, comped our parking and were very apologetic. So, it was a bad first impression, but after giving them a chance to make it right, I can say that they acquitted themselves admirably. Anyone can have a mistake, and they made it right. The new room was very comfortable and the view was great. We would stay there again.