2/10 Rating
Overall, our stay was not a great experience.
Flooring upon entry to the Kasa property was dirty and sticky.
The elevator was dirty and smelled like trash/old food. (probably from the neighboring restaurants that utilize the elevator.)
Upon entering the room, Everything seemed to be in order, freshly stocked, but I noticed the bed was incredibly low, which, if you enjoy your shins, good luck. The bed's headboard was also broken, and the nightstand shelves were angled, making it almost impossible to leave a basic water bottle on, as it could slide off.
The bathroom/shower had black mold near the bottom joints near the shower pan itself, and near the wheels of the shower door.. which, for sure, I would consider a health concern. The shower bottle holders (for shampoo, conditioner, shower gel) also had excessive rust buildup, same goes for the towel holder near the shower.
The kitchen area was nice and clean, but then, over time, there was an issue with cockroaches in the living room/kitchen area. It was a major issue, as knowing we would have liked to bring food back "home" during our stay... We (my girlfriend and I) couldn't.
The couch in the living room area also had stains on the cushions... Which were definitely not sitting there...
There were also issues with the front door, where it was not closing properly due to the strike plate being either completely off the wall, the codes not functioning (meaning asking neighboring businesses to open doors to allow access), or the door just opening, which was a major safety concern. (imagine just having an open door allowing ANYONE in....)
The hallways/walls may be considered a little too thin, where if neighbors are being loud, or playing loud music, you will hear it through the door/wall, or coming from the hallway.
Though I did not make the communications about the door situation at first (another guest did, but was stuck with them outside during), I did make communications about the situation with the cockroaches. Communications were clear and easy, but not effective.
Reasonable accommodations could/should have been offered, as if I had stayed at a neighboring hotel down the street, which WAS done after our "last night" and as we had left early, other hotels accommodated, waived early check-in fees, and assisted us in making sure the rest of our San Diego stay was more comfortable.