4/10 Rating
We planned on staying for a month at Kasa, and when we arrived our room had the furniture still in boxes waiting to be built. The front desk person downstairs tried her best, but the customer service hotline employees were rude and unhelpful. We ended up getting sent to a different Kasa location for the night until they could resolve our room troubles and when we arrived to the alternate location, our room was under someone else’s name and no one was at the check in desk.
A few days after finally being back at the location we booked, our electricity for just our unit went out, not the whole building and maintenance couldn’t fix it that day, and wanted to come back the next day. The only reason I’m giving them 2 stars instead of 1 is because they did end up refunding the remainder of our month stay (3 weeks). The onsite staff is very kind, but the company doesn’t seem to be set up enough to be renting out their space. Fair warning…