4/10 Rating
Read carefully: If you are a menopausal mom booking for the family DO NOT STAY HERE! If you are a polar bear and like circulating cool air, this is not the place for you.
I am currently booked at Kasa for a week in October and it is Hot in here!! Their amenities state that there is AC/ heating. Well, per Kasa, the building’s AC has been turned off due to the season, which starts Oct 30. Yet, they didn’t disclose any of this information when booking. Their resolution? Open the windows. I understand this area is noisy, and closed off windows drown a lot of it out. But open windows just makes the EMS sirens and alarms going off so much louder and make it hard to sleep. There are no ceiling fans either. The best Kasa could do was bring me one fan for the whole two bedroom apartment. I booked directly through them to avoid middleman issues. And even like this, there was no immediate resolution. I wish Kasa would have had a disclaimer anywhere in their direct booking page about there being no AC. I would have booked somewhere else. The apartment gets up to 82 degrees but I didn’t think of taking a pic, so I caught it at 79 degrees. This is with no air circulating and the weather outside in the 70s. I paid a fair amount of money to be having this issue in a place like this. So, if sleeping in 77-79 degrees with no circulating air is ok with you, then you’re set. The building is in the middle of everywhere. Walking distance to a lot of places.
If you’re someone that has to have a cool environment to rest and sleep, this is not the place for you. The hubs and I were miserable. No sleep, uncomfortable, and wake up tired for training in the morning.
** Edit: Kasa offered us a resolution. Get out if you don’t like it and we’ll give you a refund for the last three days remaining plus two hundred dollars. This, of course, was on a Friday evening. Mind you, it took me three days of research to find this place. I booked over one month in advance. And they wanted me to find a place for my family of five with a Friday night move out/in date? When everything is doubled or gone? Completely ridiculous! So we were sent another fan and just had to take it.
This could have been a five star review. I mean, I did do the research. Great location. We walked to the bean, Mr Beef, Giordano’s, Lou Malnatis, The riverwalk, target, Walgreens, Portillo’s and Barnellis. There’s a whole lot of shops, restaurants, convenience stores, bars, casino within walking distance. Wrigley field was a train ride away. And if you don’t feel like walking, just take the bus. Easy bus ride to the Navy Pier. Get your Ventra card to use both the bus and train. The place itself was clean with just some minor issues like small blood stain on the couch mattress and slow draining tubs. And then again the big AC issue. The view was great. We were in a corner apt 2002, with views of a great night skyline from the balcony. We didn’t use it, but the place has a stove, fridge, microwave and pots/pans, dishes for cooking. Whole Foods is around the corner. Check in was easy, and not much interaction with the staff up front but they were nice the two times we dealt with them. Communication with Kasa is through text message and email. Of course, they’re always “friendly” with their generic “I understand how frustrating this is” “Your comfort is our priority” messages followed by the bad news. It only took two days before they brought us a fan for our discomfort lol. The beds were comfortable, especially at midnight when the place had cooled down a bit from having the windows open all night. (They need to stay open otherwise it gets hot again.) Only one TV in the living room. None in the bedrooms. Small washer and dryer, iron and board, toiletries, hangers, trash bags, napkins and glassware with dishwasher for use. Lots of closet space. Overall it’s a good place. The great reviews must be when the AC season was in full bloom. Again, if they would have put a disclaimer about the no AC during my check in dates, I would have looked somewhere else and have avoided this whole headache.