Reviews of The Maverick by KasaReviews of The Maverick by Kasa

Great place all around! The Maverick is a cool, modern, apartment style hotel with some of the nicest rooms I've ever stayed in. If I have to stay or tell a family member / friend to stay in Pittsburgh anywhere I will be recommending they stay here! No interaction with a front desk person. Literally book the room and the codes for the front door and your room door will be provided prior to checking in. The coffee provided I the room was fantastic. Although, this place is situated on a great area and has many places to eat within walking distance. Highly highly recommended if you can get a room here I would. The price was pretty standard considering the style and luxurious feel of this place! Thanks Maverick your place is truly awesome and one of a kind!

Great room for a great price. Very cute hotel room. First hotel I’ve ever stayed in that had paper towels in the room. Beds were a bit low but spacious. Requested an early check in and was able to check in much earlier than anticipated, which was nice.

I recently stayed at Kasa for one night with my fiancee, and my overall experience had both positive and negative aspects. On the positive side, the property was reasonably comfortable and clean, and the amenities provided were suitable for a short stay. However, I encountered a concerning issue during my stay. A day after check-out, I was notified that I would not have our security deposit of $250 refunded for alleged damage to the table within the unit. This charge came as a surprise, as we had treated the property with care and respect throughout our short stay. Kasa presented pictures of the damage, claiming it occurred during our stay. However, I strongly dispute this claim as I noticed the damage on arrival, which appeared to be obvious old water damage which was also completely dry and brittle. I believed that this observation suggests that the damage was old and had been present well prior to our stay. Despite my request for additional review, I was informed that the decision had been reviewed at the highest level and would not be reconsidered and my subsequent attempts to resolve the matter were met with no response or acknowledgement. I have attached the pictures provided to me for your own review. Personally, I find it puzzling that they believe we were responsible for such extensive damage in such a short period. The lack of transparency and clear communication regarding reporting pre-existing damage is also concerning, leaving me feeling unjustly charged for something I did not cause. Having my integrity questioned is truly disheartening, and my primary concern centers around the doubt cast upon my character, rather than the financial aspect. While the property itself was comfortable enough for a short visit, the unresolved dispute and the management's unyielding response have significantly impacted my perception of Kasa as a trustworthy accommodation provider. In conclusion, my experience at Kasa was marred by the dispute over the damage charge and the lack of clear communication. Despite this, I recognize that the property had its positive aspects, and my intention in sharing this feedback is to help both the accommodation provider improve their service and assist potential guests in making informed decisions. Each guest's experience is unique, and I hope that others have a more positive and trouble-free stay at Kasa in the future. I will not let this particular issue define my overall experience, but I believe it is crucial for accommodation providers to prioritize fairness and transparency to maintain their guests' trust and confidence.

Dislikes: There was on staff on site and no one customer support, never got into the room.

Room was beautifully decorated, large and very comfortable. Location was perfect - close to the Zoo, Squirrel Hill, the medical center and other areas of interest. Price was very reasonable and I would love to stay here again.

Rave, an actual rave concert happened directly below us in a gymnasium the first night. Couldn't sleep until 3am.

I knew going into it there was a virtual front desk. I didn’t realize there was zero staff on site and zero security. It was a very eerie feeling being what seemed to be the only guests in the hotel. The hotel was clean but we couldn’t get the tv to work so we called. I was shocked to have an answering service over seas answer the phone. For the price per night, there should be someone on site, even just for security purposes. There was also zero night life. No bars open, most restaurants had no one there. We walked around Whole Foods. It was definitely an odd location for the hotel.

Hotel location was great. Online checkin was a breeze. Rooms are vert clean and well thought through. Highly recommended. I did not feel the need for a front lobby - everything was done online and we had no issues at all.

Property was clean and nice! Staff was friendly. Parking was an issue as there’s no overnight parking anywhere nearby and the lobby turns into a nightclub some nights which was unexpected and creates a lot of noise

Very different having no on-site staff. The area around is ok but probably not the safest especially for a woman alone. Room was fine. Very low bed. Fridge was not cold. Some rooms have windows that are opaque to block the bad view and the fact that there’s a rooftop right out the window. And no latches on windows. Mine was ok. Wifi was great. Water was hot. Linens were fine.

Great place to stay in Pittsburgh Likes: Everything Dislikes: NA

Other than being in walkable distance to where our son lives, it was only adequate. Likes: There was no breakfast. Dislikes: There was no desk person to speak to about anything. There was no housekeeping. The beds weren't remade. The Keurig was not restocked. The water was not restocked. All seemed sterile and unfriendly

Solid, clean room. Great location and rate. If you’re up for the built-in nightlife on the weekends, it’s a great spot to stay in PGH.

This is a millennial paradise. The place was clean, comfortable, and charming and the online check in process was easy to use- no talking to strangers required. My boyfriend now wants that platform bed at home...

Not one person on staff available at any time during my stay. Tv didn’t work, had to email someone and then have to wait for a response and then send them another email and wait for the email back. Never got fixed-I gave up with the emails.

I stayed in an Atrium King room. The first thing I noticed when I checked in was how clean the room was. It even smelled clean. I usually wipe all surfaces down when I stay at hotels and there wasn’t any dust or dirt. The room was cozy, perfect for my 3 night stay. There is a cute little bar downstairs with some delicious cocktails- they provided two drink chips to use at the bar. There were several little bars within walking distance and downtown was less than a 15 minute drive. The only downside was that my room had a very tiny shower. It’s not something that would stop me from booking this place again, but just something to consider. There is no front desk so if you’re someone that’s a little more high maintenance and might require service right away, that’s also something to consider. All said, i loved my stay.

Nice place

Great experience with this virtual hotel. The room exceeded my expectation; very spacious and bright. The digital entrance experience are safe and accurate. The price is very reasonable. The neighborhood is being renovated with Wholefood, Target and nice restaurants within walking distances. The only drawback is homeless at night; they don’t bother anyone but very sad to see so many in the inner city.

Comfortable stay. Great value for money. Likes: The rooms were quite comfortable for a very reasonable price. Dislikes: No staff.

Likes: Stationnement tout près et très bel decoration. Situé juste à côté d'une très grosse église. Wow! On nous a offer de l'eau en bouteille, délicieux biscuits et thé et café. Dislikes: Pour la élévision on doit utiliser notre compte ex Netflix sinon, pas possible d'écouter la télé.

Absolutely wonderful experience. We stayed just one night for our anniversary. Super comfy and big bed, beautiful view, very clean. We loved it and would totally stay again!

Good

Once operated by the Ace Hotel, this location rests on the decor and ingenuity of its predecessor. Previously a queer imaginative haven, it is has been reduced to hallow shadow of technocrat masculine ineptitude. The convenient location and pricing is worth considering if you can overlook the weekly EDM raves that the event coordinator and/or owner necessitates since crypto and nfts are no longer profitable. Also great for wedding parties!

Strange having no staff to talk to about anything Likes: Location and parking after 6 was free Dislikes: Could not get the tv to work

Better than I’d expected. Likes: Very cool, quiet, clean and nicely-appointed room. Tasteful and practical. Dislikes: Well, no breakfast or bar, but those weren’t top priorities.

The room was beautiful, the area was great, BUT: a wedding party had rooms on the same floor as mine. I attempted to register a complaint about the noise, and they backpedaled on having me list the individual units and said they notified those guests about quiet hours. My main issue is that there is zero effort on the part of the company to retain repeat business, no offer of comping anything, and all contact to escalate runs through the same email address and phone number I originally complained through. No customer care department, and a total absence of anyone on site to address complaints. Won’t ever book with this company again.

I’m leaving this review so that others won’t be fooled by all the high reviews. BOOK AT YOUR OWN RISK. At first glance the room was cute and the check in process was easy. It took about 30 mins for me to realize that surfaces in the room had clearly not been wiped(cup rings and huge stains), there was blonde hair ON the bed (my hairs black and curly) and a red jellybean on the floor right by the bed(have no idea where it came from) . Having just ONE of these issues fixed was a headache. Housekeeping knocked on my door the next morning and I thought that would be it. No. They came by and just looked at the mess. Then they came back an hour later with 2 extra people, again just to look at the dirty surface, they still did not clean the surface. It wasn’t until they knocked on my door a third time (it was just one person this time) did they even bring something to clean the surface with. So much time had passed, I was fully dressed and waiting on her to finish so I could leave the room. Every housekeeper I encountered was rude and invasive, had no consideration for the fact that I did not pay for or ask to be put into a dirty room. When i contacted support they basically said housekeeping would come whenever and that I should be there to let them in. This meant me wasting an entire morning because 3 people couldn’t figure out how to use a rag. I only stayed for 3 days and was disgusted and uncomfortable the entire time. I found these issues on DAY ONE. Service was abhorrent. This was my first time and I will never be booking again, I also wouldn’t recommend this hotel to anyone even if I hated them. Only redeeming factor is location, walking distance to bakery square and east liberty shops.

Great

I stayed for 5 nights and did not miss a front desk or daily housekeeping. The room was spacious and clean. On the down side, I would have liked a workout room, and public parking was expensive. Overall, I definitely would go there again.

Great hotel! Super hotel in a great location. Communication was excellent about how to access hotel and the room. Room was large, clean, and comfortable. Bathroom had everything you need. Towels were extra fluffy. I would highly recommend.

Fantastic place to stay! Super clean, comfortable bed and great room.

overall great hotel, nothing wrong.

Dirty hotel with incompetent staff Room was dirty when I checked in, surfaces had not been wiped and there was blonde hair on the bed. Contacting housekeeping and getting these problems addressed took 3 housekeepers knocking on my door every hour to look at the surface and not clean it until the 4th time in my room.

Ultimate comfort Comfy, not much to be said. The bar downstairs is a good touch. Everything was well kept, the bathroom is pretty nice, the view is good, can’t hear your next anything so you’re in peace. It’s in a nice area so easy to explore.

The Maverick is an old hotel that has been refurbished and nicely appointed. Most of the decor is Art Deco, with a little bit of Scandinavian flavor. It is clean, quiet, and pretty. Parking is easy to find and very reasonably priced. Both check-in and check-out is all done remotely which, at first is a bit difficult, but quickly becomes easy to use. I experienced no noise, a well-stocked bathroom, and a sweet welcome gift. However, I did find that without anyone on the premises for assistance or city recommendations a bit disappointing.

LOVED EVERY MOMENT HERE My boyfriend and I came to Pittsburgh specifically to explore the iconic stomping grounds of Mac Miller. The Maverick by Kasa was extremely close to all the locations we wanted to go to. Prior to arrival, the owner was in frequent contact with me. They sent many emails and messages with details regarding the booking. I found this very helpful as I was a bit worried about having self check in. Check in went as smooth as can be. When we got to our room, we were greeted with drinks, a snack and 2 complimentary tokens to the bar on the first floor (which was soooo cute). Our stay was absolutely perfect. It felt like living in my own little apartment for the 5 days we spent there. The room was extremely clean, literally not a speck of dust. The only downfall of the property is that there isn’t free parking. However, there is lots of parking available for a cheap price. I would definitely recommend this property.

This place was perfect for me and the purpose of my trip. Great location. Safe area. Clean and quiet. Really cool historic building. I loved the updated industrial feel of the room with its ceiling height window and window seat. If I had one negative it would be that u can’t even get in the building prior to check in time. It was pouring down rain and I had to sit outside and wait. It would have been nice to be able to sit in lobby until the room was ready. That being said I will be back!

Loved staying here

Loved this property! Such a unique place. The room was large as well as the bathroom. I appreciated the better quality towels. Water, coffee, tea and cookie in the room. The lobby bar was welcoming. The location is good, just a few homeless people in the area.