Reviews of The Maverick by KasaReviews of The Maverick by Kasa

Wow! Couldn't have asked for a better experience! First, the Maverick is charming, freshly decorated, and conveniently located. There are several restaurants within a short walking distance and a very affordable paid parking lot right behind the building. My room was on the fifth floor, and it was clean and quiet with a beautiful view of the church across the street. Despite being a holiday weekend and obviously having many guests, the building was quiet. No slamming doors, no children running up and down the halls, no constant barrage of housekeeping staff moving from room to room in the morning, and not much outside noise at night (although they had earplugs in the room just in case). I traveled on my own and always felt safe in the building and in the local area. All the instructions -- from check in, room codes, and using the TV -- were clear and worked perfectly. The room had several electrical outlets for all of my gadgets, including several by the bed. Best of all, there are window seats/reading nooks throughout the building, and I spent most of my stay reading by my window. I would definitely stay here again and I will definitely look for Kasa properties before booking anywhere else on my next trip.

Beautiful room, extremely clean, soft towels and easy access to stay.

Superb!

Seamless in and out. Great communication. Very clean.

Likes: Convenient location, good price Dislikes: The fan could not be turned off making the room uncomfortably cold.

I enjoyed staying here its my favorite love the rate my only problem was the Tv it was a problem setting it up so I could not watch for 4 days was not so exciting

I would do it again, but only for a night or two. Likes: Building was clean and neat, well maintained. Checkin / Checkout was simple. Room was clean, towels and bedding were nice. Dislikes: Chairs were cheap and uncomfortable to work at - table was very small. TV size was also small.

The room decor was modern and comfortable. The view from the room was nice. The lobby was comfortable and stylish. The best part was the location.

Nice virtual hotel. Instructions are easy to follow. I requested an early check in but received an email that morning that they were unable to accommodate. I changed around my plans. Then about 2 hours later I was advised that my room was ready for an early check in. It was too late as I had already changed my plans. I would have been better off without the first email. The rooms are spacious and include a mini fridge, microwave, one cup coffee maker (with k cups and creamers/sugars), hot water kettle (with teas), ironing board/iron, hair dryer, small first aid kit (mine was basically empty). There was a welcome gift of cartons of water and cookies and free drink coupons for the bar downstairs. There is no food on site. The bed is comfortable, however it is very low and only accessible from one side. Be aware if this as not all can tolerate this or if you have someone that gets up a lot during their sleep. They may be climbing over you. There is no local television. This was my least favorite feature of the room. To watch TV, you have to stream from your phone. This is not convenient to everyone. I personally like a TV on as I sleep to drown out other noises. I didn’t want my phone to be involved in just that. Perhaps just some HD antennas in each room? It doesn’t need to be fancy or a recurring bill. Especially since currently there is nothing. All in all, I would stay here again and also recommend it.

Hassle-free relaxing stay Clean very nicely styled rooms and no hassles when it comes to checking in & checking out. Enjoyed the modern styling of the lobby and the room. And the bed was extremely comfortable, which is a must.

Very cool remodel of the historic YMCA building. Clean interior and excellent location.

Modern decor in a classic building. Comfortable and quaint.

It was quiet, and the rooms were spacious. Centrally located to restaurants, Target, and across the street from a church. Didn't care for paying $14.00 a day to pay to park near the building. There is no free parking. Would like parking to be added to the price of the room.

Clean and Well Located I picked the place because many folks stressed on their reviews how clean the place was and I agree! Let’s face it, you’re not picking this place for the concierge. It’s basically automated from start to finish and there’s nothing wrong with that at all. Lastly the area rocks!

Do Not Stay Here! Kasa Misrepresents the Hotel! Do not stay here. Maverick hotel briefly mentions that they are a contactless hotel but do not explain the extent of it. They are not contactless for COVID purposes but have no staff what so ever managing the hotel. You get into the hotel via pin code. There is only a help line and email address. When I explained to the hotel that saying they provide "24/7 guest support via text" does not make it clear there is no hotel staff, they replied "The information on the site is correct as we do have staff available 24/7 via phone, text and email, and also offer self-check-in." This is a clear obfuscation and makes it appear as though this is another option. Because I am a twenty-something female traveling alone, I did not feel comfortable here as I did not want to return to an abandoned hotel late at night. For this reason, I booked a reservation for a different hotel. When I explained the situation to Kasa, they refused to offer a refund. I will be contacting the Better Business Bureau of Pittsburgh. In the meantime, I wanted to warn other potential guests.

Will come back again

This hotel exceeded our expectations, by far! Check-in went flawless, and there was a nearby parking lot with cheap pricing. Best of all, there was a comfortable bed and windows that provided amazing views of the city.

We ended up last minute having to change our travel plans and found Maverick by Kasa just days before our arrival I. Pittsburgh. We had a family member experiencing some mobility issues and Kasa was able to provide us with a suitable alternative. The rooms are much bigger than they appeared online In the pictures. We had 4 rooms and each was well appointed and had all the necessities of a traditional hotel. The bar in the lobby was quite lively but we could not hear anything in our rooms on the 4th and 5th floors. We were close enough ro restaurants that we could have walked. We were a block from Whole Foods so we were able to pick up snacks and drinks to keep in the in room fridge. I’d definitely stay here again.

Virtual check in was fine but they ignored my request which was granted- for a high floor due to noise reviews. Change was timely made. Problem with zero place to hold luggage and klunky response to request for extra 15 minutes to leave was unfortunate. Otherwise fine if not glamorous.

凭密码入住挺方便！ Dislikes: 　　

Overall good, I enjoyed the view & decor style. Likes: I enjoyed the style of my room. Dislikes: My refrigerator was broke & warm so I couldn’t keep my food/drinks cold & had to throw my food out.

Avoid Kasa services and top management. Likes: Not applicable Dislikes: The hotel shares the building with other business activities: ground floor and other floors. There is no Kasa manager present on site. A rave party was organized at the ground floor. Kasa provided us a bedroom located 2 levels just above the rave party. Kasa knew there was a rave party because they warn us by SMS 2 hours before our arrival. Of course it was a prepaid room, with no refund, and they didn't care anything of us. Vibrations and noise level were very very high / untolerable: furnitures were vibrating in the room and objects were vibrating in the cupboards. it was totally impossible to rest or to sleep. We informed the Kasa remote reception (nobody on site) of the big problem at 9PM: they escalated the problem to the top management, but the top management did nothing against the rave party, and the top management proposed nothing to us to meet minimum requirement = a quiet bedroom, for example they could have propose to change the room, but they didn't care anything of us. At midnight, we asked to change of hotel because Kasa failed in providing us a room where it was possible to sleep, and because noise and vibrations were still increasing. Finally, they accepted to change us of room, and near 1AM in the night it was done. The second bedroom was located in the same building, at an upper floor, in another aisle and not above the rave party. Despite the noise, lowest in this part of the building, we were able to sleep. Our night was broken: we slept only 4 hours. Kasa has failed by providing us deliberately a room where it was impossible to sleep because it was prepaid, Kasa top management did not recognize their fault: no proactivity, no relocation proposition, no refund on the price of the room paid 200 dollars. If the room would had not been prepaid, I would have left the hotel immediately, paying nothing, because of the Kasa service and the top management fully inappropriate.

Best kept secret I love the towels! I want to know what brand they are and what detergent is used in Pittsburgh lol. I can seem to figure out how to cast to the tv though. Not a huge deal tho. It's great place. Very quiet. I hardly ever see another person. Great food nearby!

Avoid at all costs Avoid at all costs. We arrived, couldn’t check-in and after 15 minutes on hold with a help line were told they could not honor our reservation. 6pm the night of our reservation- left stranded with only an apology. Very disappointed with the whole process.

Big let down Likes: There were no staff to check in - you had to use IT to confirm before hand to remotely check in- it took 3 calls and over an hour - there was some kind of loud rave going on in the first floor gym late into the night and I did not want to use the ear plugs they gave us - never coming back. Dislikes: See above

Really liked this hotel. Contactless checkin/out was seamless, room was hip/funky and clean, and neighborhood was great. Overall a great experience. Only downside was that the bar--which looks super cool!--is only open on weekends. Overall great experience.

Beautiful property + modern service! The Maverick is a beautiful building that is well-appointed and has a rich history. Seeing a historic building adopt the "virtual hotel" experience is exciting! While it's not your traditional hotel check-in experience, the process was easy and I received all the information ahead of my arrival. I didn't miss waiting to be assisted upon arrival and felt secure knowing that the front doors were locked and only other guests who had a code could enter. It was also reassuring to know that the Kasa team was available 24/7 to assist with any questions or needs that came up during my stay. I am a people person, but it's also nice to not be bothered. The rooms are spacious and include everything you need for a trip away from home! This was my second visit to the area and I really appreciated the addition of the bar in the lobby! It gave me a comfortable place to wind down in the evening before calling it quits. I can't wait to return!

Virtual front desk made check-in seamless.

Big rooms! Great amenities! The Maverick is a really great place to stay while in Pittsburgh. The neighborhood is lovely, full of great shops and restaurants. The rooms are clean, comfortable and HUGE! Lots of space with great amenities (think first aid kit) that aren't always at other places. The building itself is historical and has great architectural features to explore. The Kasa team does a great job with guest experience and cleanliness. Highly recommend this spot for your trip to Pittsburgh!

Tye room is very modern, and I like the virtual front desk concept. Kasa also sent me an email detailing alternate routes in the city because of a marathon, and this was very useful and also showed their care.